Introduction
This research is based on two companies, a travel agency company which is the Trazeem Travel and Tours and ThisAndThat Safaris a tour operator. Trazeem Travel and Tours specialize with both inbound and outbound tourism and their services includes air ticketing, hotel accommodation, packages and many more (see appendix). Their aim is to provide an unforgettable travel and holiday experience to their customers, their mission is to provide a high level service to their diverse customers and to set a standard of excellent in the industry and have a set of goals which includes quality deliverance, honesty and integrity (Trazeem.co.zw, 2017)
ThisAndThat Safaris specialize in outbound and domestic wholesale tour operator. They offer travel
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Also special interest tourists like families.
• Assess the value of ancillary products
According to Payal Chakravarthy (2016), ancillary services in travel and tourism are services that are provided which make the entire travel experience very comfortable, safe, secure and enjoyable. Trazeem offers most competitive rates for car rental (Trazeem.co.zw, 2017). They also offer a personal chauffeur especially for inbound tourists who are not well familiar into the country. They also provide information to the tourists’ which includes maps and directions, currency exchange rates and many more.
However ancillary products are there to support other sub-sectors which are accommodation, activities, attractions, accessibility and amenities. Trazeem offers accommodation and conference service and holiday and honeymoon packages which includes activities and viewing of different attractions.
• Define the legal considerations and confidentiality
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They advertise their sales through the website (www.trazeem.co.zw), which is online marketing. Promotions and discounts are also advertised through their website. They also support their sales through the use of flayers, magazines, posters, brochures, puff-lets and also put adverts in newspapers.
• Assess the trends and factors that will affect travel agencies in the future
Technology affect travel agencies because some book directly from the service provider. This is referred as disintermediation. According to Techopedia, disintermediation cuts out the middleman by using the internet, companies and even manufacturers can deal directly with users or end consumers, which is significant factor in decreasing the cost of servicing customers. Travel agencies should consider reintermediation. Techopedia defines reintermediation as, “is the reintroduction of an intermediary between a goods producer and consumer”.
Also the lifestyle will affect travel agencies in the future. It can be affected by time scarcity, educational attainment and mobility. Some customers would not have time to go through the travel agencies, they would go straight to the supplier. In education people would need information hence they would have the ability to use technology. Also mobility, people with private motor vehicles can visit resort areas on their
There is a major growth possible in the developing countries (Ferguson and Hlavinka, 2006). This would help them improve market presence and also help them spread their brand far and wide across the world. The travel and tourism industry is a booming one here and the company will be able to make its mark in the area.
Alters in the technology have changed the means of organisations performance and organisational operations that are internet booking for tickets and holidays, including Thomas Cook and TUI. Furthermore, quick changing in the technological development establishing a demand to react fast for unlike businesses for the purpose they want to maintain the competitive environment by providing the same innovative services, which their competitors are offering.
The buyers of the services of travel agencies are consumers, that is, individuals and businesses. For this industry we are dealing with a small degree of concentration, due to the wide range of services.
Did you know the global car rental industry is expected to reach an estimated value of $81.2 billion by 2019? The transportation sector is one of the main operating sectors of the tourism industry. Looking further into the transportation sector, since the beginning people have been traveling by various modes, rather it was by feet, by aircraft or some form of vehicle. Tourism and transportation are very inextricably linked, that’s why it’s hard to overstate the importance of transportation. As tourism increases there will be more demands that will be placed on transportation. In research it finds that air travels dominates long distance and middle distance tourism but the private automobile dominates for shorter trips and by far the most popular means of travel for most domestic journeys. The automobile is very much so important in regional and international tourism, because when you think about transportation it simple means to carry passengers from point A to point B, when it’s considering from a tourism point of view, it simply refers to carrying tourists from their residents to the place where the touristic products are introduced. With travel and tourism experience of tourists no matter where they are start and end with transportation, main reason why it is impossible not to consider tourism without transportation. If we can’t move people from place to place weather by air, sea, or land then there is no industry. Transportation system of a tourist destination has an
World’s largest commercial service sector is travel and tourism industry employing one in every eleven people on the earth (as of 2015). The tourism has a significant impact on the economic well being of the people and the environment. Adventure tourism is a small business working in rural areas and wilderness environment. And it also views the protection and the promotion of these resources as for its future success and further development.
Before the 1950s, tourism was an industry which was inconsistent; hotels, transport operators, tour operators, travel agents, all have a habit of to work separately. Hotels were mainly in the business to sell bed nights. Railways and airlines were in the business to sell seats, Travel agents were selling travel and holidays. However, in each case, they tended to work very much independently.
Of all the uncertainty surrounding this industry, one fact is certain: tourism is here to stay. The only question is how large the industry will become and whether it can sustain, if not exceed, its current growth rate. However large the market ultimately becomes, the company strongly believes that travel will be an important component of this market place.
By Robertson Ndegwa Ngunyi 罗伯特 Paper submitted for Ecotourism Final Exam to Sun Yat Sen University, Doctorate in Tourism Management School of Business, Department of Hotel and Tourism Management Professor Liu Yan December, 2009
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We cater to a wide-range of needs of our clients and that makes us their favourite. Be it individuals, groups or corporations, we have tailor-made services for everybody. Clients turn to Emeco Travel because it is a specialist in ‘destination management’ and ‘leisure’ services with an obvious focus on customized tours in UAE and Egypt. What makes us more
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