10 Twitter The strength of weak ties Amardeep Virk Introduction I have more than a thousand friends, can tell you what Shaquille O’Neal and Paris Hilton are thinking of right now and got my last job without ever having applied for it. No, I’m not a celebrity or a multi-millionaire. I’m a citizen of the newly ‘flattened’ world [ (Friedman, 2007) ] and an avid user of Social Networking Sites (SNS’s). SNS’s such as Facebook, LinkedIn and Twitter are rewriting the way individuals communicate and express themselves. With the help of Web 2.0 tools such as blogs, wikis, mashups and other social websites, new and creative ways of communication are being developed, transgressing geographic and cultural boundaries (Fu et al., 2007) [ (IBM, …show more content…
Impact of Twitter on Global Organisations Drawing on academic literature and the attributes discussed above, I believe that Twitter has the potential to greatly influence two key functions of global organisations – Marketing and Finance. Marketing As is probably evident by now, collaboration and community are the two important pillars of SNS’s like Facebook, LinkedIn and Twitter. Coupled with ubiquitous online access, the connectivity these services provide is unparalleled when compared with other media. Due to these unique features, I believe that the Twitter can have a substantial impact in the realm of brand perception and brand awareness. Word-of-Mouth (WOM) is the process of relaying information from a person to another and heavily influences product purchasing decisions [ (Richins & Root-Shaffer, 1988) ]. Consequently, Word-of-Mouth Marketing (WOMM) is the process by which organisations intentionally influence consumer-to-consumer communications through various marketing techniques (Kozinets et al., 2010). Positive WOM is considered extremely desirable as it can positively influence consumer purchasing decisions. Research also indicates that consumers not only trust the words of their own immediate social network but also those of individuals outside, like online reviewers and columnists. This is now known as eWOM (Electronic
Social media has become an influential ground for consumers to share their opinions about a company’s brand and products. In addition, it helps in having a strong brand that produces positive relations and distinguish the brand from competitors, is a critical component for effective marketing. According to Dahlén and Lange (2009) “the quality of the product is not the evident factor when it comes to purchasing a product, the deciding factor depends on how the brand is perceived” (Para. 1). This demonstrates the importance of incorporating social media as a tool to promote brands, allow for interactions, and customer satisfaction by engaging with customers more frequently for feedbacks or reviews. Thus create an opportunity for the company to show its devotion to their customers, and initiate good reputation, which can increase sales. In other words, social media has the ability to upsurge the awareness for businesses as well as the brand.
Moving forward, social media has been a major convenience and reward to virtually everyone. On an individual basis, social media allows friends and family both near and far to communicate with one another. Also, businesses are flourishing through the use of social media. Advertising has never been easier. Horn (2013) states, “Our profession, unlike any time before, is demanding we become social media (…) experts” (1). Horn (2013) also states, “More than half of reporters (55 percent) use Twitter and Facebook to source stories” (1). Social media has greatly benefited business life and personal life.
This article opens up with how people are getting social networking fatigue. The main rhetorical device that could be seen in this part of the article is logos. She speaks on the large amount of information people share online all the time. The logic in that is that it is true. People share so much on the internet and join so many social networking sites that they get tired of them. Ellen Lee talks about how even though social networks are flourishing people are getting tired of trying to maintain an active social life and its taking a toll.
This source is a Journal of the Academy of Marketing Science. The author speaks about how Social media marketing is the use of social media to market a product or service.
In the world today, the development of technology is constantly changing and society is becoming more dependent on the Internet and social media. With a growing number of people using the Internet and social media the advantages and disadvantages become more prevalent. It is important for society to distinguish between the two in order to effectively and safely use the Internet and social media.
Social media has become an essential channel for corporations to build a two-way relationship with their customers. However, having a social media account cannot solve everything. To make the best use of social media in keeping a positive relationship with their customers, corporations ought to seek and maintain influence among their followers in social media, and participate in communications with them.
Social media is not new. Facebook has been around since 2004, YouTube since 2005, and Twitter in 2006. What is new is how social media sites like Facebook, YouTube and Twitter are affecting the way businesses market their products and services. Never before in our history have consumers been able to communicate so effortlessly with each other and with the businesses they frequent. Never before have businesses been able to interact and react to customer feedback so quickly and efficiently. However, just because businesses have the ability to use social media for their marketing and advertising efforts, does not necessarily mean they should. This paper intends to
“Social media allows people to connect with each other to create and share information. It is people-powered communication, an authentic dialogue motivated by a basic human desire to share information” (CIPD, Social Media and Employee Voice Report 2013). ‘Click’ and my message is on its way to my friend’s Facebook inbox hundred of miles away. The astonishing speed of how quick we can communicate in today’s societies, all thanks to social media. The invention of Facebook simplified everything we know about communication. We can connect to people whenever and wherever, sharing information has never been more convenient and exciting. In Shane Hipps’ Article, “ Is Facebook Killing Our Souls?,” he has no intention to impede technological advancements, instead he wants users to understand technologies with insights. According to my research, although Hipps ' points has some merits, I disagree with him because he overgeneralized the impacts that Facebook and other social media has on users’ behaviors and identities.
To the average technologically advanced American, Twitter is one of the most visited social media sites. From a popularity contest standpoint, Twitter would be amongst the top winners; however, when evaluating Twitter from a business analytical aspect it might not be a lucrative business venture. The attractive attribute to Twitter Inc. is the fact the sites does not make any of its users pay. Twitter is designed to allow users to voice multiple thoughts, ideas, or share different information amongst the site’s visitor. Unlike Facebook, Twitters does not have multi-million dollar corporations using the site on a regular basis to market more potential users. Therefore, with a low revenue base and poor strategic development implementation
Social media is capable of connecting a brand with its consumers and discover how they are being perceived, it also has the power to change perceptions and identify the key people within the business network. The unique feature of social media is that it can provide corporations and businesses solutions developed through operating with consumers and stakeholders. Basically, social media serves as a visible connection to one’s corporation and its stakeholders, consumers, suppliers, etc, who each have a defined role within the system to filter and regulate information. As mentioned earlier, the influence of social media is spreading in a proliferative pace that has resulted to an essential transformation in society, technology and business customs.
Eileen Fischer and Rebecca Reuber (2011) in the article “Social Interaction via New Social Media: (How) Can Interactions on Twitter Affect Effectual Thinking and Behavior” talk about the role of Twitter in the effectuation process. The authors attempt to find out the impacts of Twitter on entrepreneurs who interact via the social site. The authors of the article investigate how effectuation processes are affected when entrepreneurs adopt Twitter in their business operations.
The purpose of this report is to show that even though some state that Social Media has fallen short of their expectations, it is actually good for business, given that it enhances the visibility of their brand and helps businesses stay connected to potential customers.
In recent years, social media has become the best available option for brands to communicate with prospective consumers. In other words, social media is an opportunity for brands to transcend the traditional middleman (Neti, 2011). One of the many positives is that companies can build their own brand communities easily on the social media. There are some obvious benefits of brand communities which are facilitating information sharing, spread the history and the culture of brands, providing help to customers, and positively influencing brand loyalty (Laroche, Habibi and Richard, 2013).
Facebook, a social networking website, has changed the way people communicate with each other. A social networking website is an online platform that allows users to create a public profile and interact with other users on the website. Facebook has even changed our most personal and private conversations and how they are conducted around the world. Since the internet’s birth in 1983, this trend of online communication has been growing. Created in 2004, now registered with more than one billion participants, Facebook’s user numbers surpass even the top four social networking websites combined. According to Wikipedia statistics, Instagram has 300 million registered users, LinkedIn has 200 million users, Classmates.com has 50 million users, and Flickr has 32 million registered users. To be further convinced of the claim that Facebook indeed changes the way we communicate, you would only need to create your own Facebook account and start participating in their social networking experience. Technology and internet usage is fused into every aspect of our society including the style of communication. The launch of Facebook in 2006 also enabled other devices such as touch phones, interactive tablets, and even advanced cars with their own networking capabilities starting in 2007. Facebook is a multibillion-dollar company and is highly recognized for connecting more people than other networks. Facebook’s long-term success can be attributed to providing entertainment, world news, and
In an environment where there is a significat growth in the usage of the Social media, like facebook, twitter, what's app and so on. All these sources of social media involve the presence of the Word of mouth. Word of mouth plays an important role in marketing for a brand whether it is a good or a service.Word of mouth offers a way to obtain a significant competitive advantatge to a brand.