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Understand the Current Structure of the Hospitality Industry Essay examples

Decent Essays

UNDERSTAND THE CURRENT STRUCTURE OF THE HOSPITALITY INDUSTRY

1. Demonstrate the diversity of the hospitality industry explaining how it has achieved its current complexity, scale and scope.

The hospitality industry has a lot of different sectors. It is commonly split into the 14 different sectors.

Hospitality Services Tourist, Tourism
Hotels Self Catering
Restaurants Contract Catering
Bars, Nightclubs, Pubs Hostels …show more content…

What we provide in the Hospitality industry is the intangible product. Customers will never feel or experience the product offered unless they have bought it. So, when they buy the services offered we must provide them with the best service possible so they will feel comfortable using our services. All the services provided such as, guest greeting, and providing a clean and tidy room, showing the facilities provided, and others are all forms types of hospitality. For example when the guests check into the hotel, we can not simply just give them the room key and let the guest look for their room without any assistance.
Hospitality is more than that; we have to be friendly, courteous, helpful and so forth.

Finally, the importance of hospitality is to encourage the guest to return again and become repeat customers. In the tourism industry, people are not just looking at the facilities or the price offered, but also looking at the services provided. If they felt satisfied with their previous experience using the service they might come again and even promote the services to others. This situation will generate more revenue for the company.

3. Assess the role of hospitality related organisations and professional bodies.

Professional Bodies support the individuals(just managers or

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