preview

Understanding Of The Digital Economy A Dilemma Of New Zealand Corporate Executives Essay

Better Essays

UNDERSTANDING CUSTOMERS IN THE DIGITAL ECONOMY-A DILEMMA OF NEW ZEALAND CORPORATE EXECUTIVES
INTRODUCTION
A recent study conducted by IBM under its Global C-suite programme on corporate executives revealed that a comparatively low percentage of New Zealand business hold that they understand their customers (IBM Global Business Services, 2014). According to the study, only sixteen percent of top corporate executives (CEOs, CFOs, COOs and other C-level executives) in New Zealand believe that they understand their clients or consumers. The figure is relatively low if compared to the global total of thirty-five percent considering the advance economy among OECD countries. The aforementioned article also pointed out that significant efforts will be made to improve New Zealand’s overall percentage performance to around 82% in the next 3to 5 years.

The study also introduced a new e-commerce business model in the social media & digital age being the “everyone-to-everyone” or e2e economy. What makes it different from the two major types of e-business (Xu & Quaddus, 2010) being business-to-business (B2B) and business-to-consumer (B2C) that we have come to know of is the creation of business ecosystems that focuses on the individual customer, the level of customer experience and engagement individual customers expects, the freedom of movement from one seller to another, highly interactive relationship among industry players, the promotion of transparency and promotion of

Get Access