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Unit 8 Social Security P1

Satisfactory Essays

Laura, last year we met the quality and production goals outlined by the Social Security Administration. Your unit played a very important role in meeting those goals. With the increased demands this year, we need to be proactive about finding ways to meet this year’s goals. You have done a very good job transitioning new staff in and out of your unit. You spent time interviewing new staff in both the Program Services unit and the Admin Support unit. You and your staff have been successful in training new staff in their new roles. I want you to work in putting performance standards in place for the development staff this year. We will wait until next year to put performance standards for the CE schedulers. Having these standards in

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