User Needs Analysis And Process Cycle Time Analysis

There are plenty of ways to reduce wait time its just the way people manage it. One way I can suggest to reduce wait time would be to bring back roller skates. If you ever go to sonic to eat you will see that skates aren’t used to take out orders. Skating is proven to be faster than walking as long as you know how to skate but even if you don’t know how to skate there should be some kind of training to teach you how to skate. Another way to reduce wait time would be to eliminate bad employees. You can’t expect to reduce wait time if you have lazy employees, you need people who want to improve in their work area. For example, I work at sonic and I have witnessed lazy employees in the present and past, and they bring up our times which make us look bad. Eliminating bad employees could solve a lot of problems with reducing wait time. Why should somebody be getting paid for doing nothing? Well I don’t agree that they should, therefore if we can avoid hiring them in the first place we wouldn’t have to go out of our way trying to eliminate

The commonly used methods of observation, interviews, etc., can help analysts pinpoint exact requirements based on user input and business processes. According to Charvat (2003), “One of the biggest benefits of a proper user requirements specification is that you'll be able to plan and estimate your project correctly, decreasing the chance of cost and time overruns.” The analyst must listen to the employees and gain a thorough understanding of all business processes before establishing the new system requirements.

Before we can identify the needs of customers and stakeholders, it is important that we can identify who our customers and stakeholders actually are.

The information system’s requirements in the systems planning phase are based on a case summary, potential interview questions, and the systems analyst’s experience in systems planning. One must not only generate requirements based specifically on what users’ state they want or need. Analysts must also generate requirements based on insight into the overall organization and project goals.

Customer complaints have over doubled in the last few years. This shows some big issues in the customer service management. Research which areas customers are most dissatisfied with and support the staff in gaining new skills to meet the customers ever changing needs.

Requirement Analysis: collect the business needs, document the requirements, and help team members to prepare Functional and enhancement Specification Document and Technical detail design document.

What 3 pieces of information should try to find out from your existing customers whilst researching their needs?

Recently I have noticed more consumer complaints from poor service, more specially, service mistakes and customer mistreatment. When a mistake occurs, we do not handle customers in a courteous manner. In addition, we play favorites with customers and some of them are not getting the attention they require. To

Markets consist of buyers that differ in their needs, wants, resources, locations, buying attitudes and buying practices. To reach customer insight, it is important to understand the needs of different segments and to communicate pertinently to them (Brown L, Brown C, Gallagher SM, 2008).

With respect to staffing, I found that I initially had trouble serving customers quickly enough during peak hours. Customers dissatisfied with their queue times often left the store, resulting in lost sales.

Two time management procedures that I have developed are creating a daily plan and prioritizing tasks. Creating a daily plan allows me to assign priority to tasks. This practice ensures that important tasks are completed on time.

System Analysis is the study where detailed information about the components and requirements of a system, the information needs of an organisation, the characteristics and current components of the systems and the user functional requirements of the systems that is proposed system.

Systems analysis refers to a problem solving technique where a business or procedure is studied and the goals are identified in order to create information systems to help the business achieve their goal more efficiently and easier. Systems analysts obtain feedback from the system users in various ways e.g. interviews, questionnaires etc. More importantly they find out from the users what their specific requirements are regarding the proposed system and then use the information obtained to formulate requirements for the system, the system is then written ensuring that all the requirements and expectations are met.

There are many ways to minimize customer wait times. One way to reduce customer wait time is to decrease the expected service time. This can be accomplished by identifying best practices among all the servers, standardizing processes based on best practices, and enhancing training to ensure that best practices are followed. Also, you may choose to offer employee incentives that encourage working faster as a way to decrease service time. Another way to impact customer wait time is to decrease the rate at which customers arrive to be served. If your service operation experiences peak service hours at certain times of the day when your customers prefer to be served, then management could offer the customer promotions geared to increase traffic during off-peak times. Finally, by adding more servers you will be able to reduce customer wait

In an ideal situation, customers would not have to wait for the delivery of products and services. However, in the real world, organizations cannot always match exact capability and demand; therefore, waiting is frequently inevitable while purchasing, especially in service marketing, as service firms can barely inventory their “stock” for sale at a later date (Lovelock, 1992, p.154). In general, waiting in lines – known as “queuing”, happens when the number of customers arrive at a facility exceeds the capability of the system to serve them (Lovelock & Wirtz, 2011, p.260). Basically, this essay will state the relationship between queuing and customer satisfaction, as well as relationship between customer satisfaction and