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Waterview Case Study Essay

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Waterview case study OVERVIEW This case occurred in a premier resort called the Waterview and it’s located in the Muskoka District of Northern Ontario. The Waterview snack bar has been the leading tourist destination for several decades. Unfortunately since the premier resort has numerous ownership changes over the years, the quality of professional services and revenue has fallen down sharply. In this challenging situation, the resort’s operation manager Rebecca Boddington promoted a long-time employee Michael Welland to become the snack bar supervisor. At the first time, Michael turned down Boddlington’s promotion offer because he got a better job as a sales associate with good pay and benefits. However since then, Rebecca held a …show more content…

Also when Rebecca told Michael about his pay rate, she did it in an unprofessional manner, and she did not keep her promise to give him more money as a supervisor. Michael naturally grew frustrated with the way Rebecca is treating him. There is lack of fit between the people and the company’s organization structure. Without concerning the poor financial and competitive situation of the resort, Rebecca and Michael intensely confronted each other in the public work environment. Therefore, both manager and employees’ behaviors and attitudes are not professional and responsible to their positions. In short, both of them are not qualified for their positions. Obviously, Michael’s main goal was not to add value to the business but to benefit as much as possible from this premier resort and the conflict between Michael and Rebecca became an important excuse for not taking responsibilities for their unprofessional actions at work. This bad scenario affected his entire crew’s performances and quality of services. For Rebecca, she did not want to face the problem directly. Furthermore Rebecca believes that if she couldn’t see the problems, it can be avoided or ignored until something bad actually happens. There is a lack of fit between the organization as a whole and the tasks being assigned to the organization’s employees. Rebecca being the operation manager for Waterview, she has many jobs

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