Webex Deployment Process Case Study

Another option managers have to improve interaction is the care in assignment of members to the project team. The selection of stakeholders and IT personnel with personal interest in the new system improves the chances for success (Havelka and Lee, April 25, 2002).

1. Review the current communication policy and look for areas to increase the efficiency of communication.

Jesse wants a recommendation about an SCR help desk. She said that I can get more information on the Internet. She wants any input by early next week. She said there's lots of information out there on this topic. She wants me suggest a plan for creating an SCR help desk (SCR –TIMS Work session, Session 12, To Do List, #1).

3.5- explain how to accesses extra support or service to enable individuals to communicate effectively

We should try and consider the most effective communication method depending on the situation and the person in which we will be communicating with. Stage three is when the message gets sent we have now chosen the most effective communication method and need to make sure we use it in the correct way. We should not try and rush the message being sent because by doing so it could cause misunderstanding between the two people who are communicating and cause confusion giving the receiver the wrong impression. Stage four is whenever the message gets perceived by the receiver. The service user has to make sense of the message given to them and work out exactly what it means. There are some potential difficulties that may arise and we should be aware of how to solve these difficulties when or if they may

1. Assume that you are about to ask your supervisor for a raise. Which communication medium or channel would you use? What steps would you take to decrease the amount of noise that can decrease the effectiveness of your message?

4) The levers that I can use, as Larry, to influence Sean, are effective communication and reasoning. Although Sean is notorious for intense questioning and criticism, it is Larry’s professional job to manage his team according to the interest of the stakeholders. Larry should have settled his personal issue with Sean before the pressing issue facing his team: the evaluation of two product enhancements.

All things considered, communication must be improved. It is my belief that if employees are informed and made to feel a part of a functioning team, we will see a great improvement in employee morale, more error-free projects will be produced, and client deadlines will be met with less overtime requirements. In order to open the lines of communication, to boost employee morale, to reduce the number of overtime hours, to eliminate client dissatisfaction, and to enhance the project quality, and to improve on performance, I recommend that the following steps be enacted. • • • • • • • The CEO will hold weekly staff meetings Department managers will conduct a weekly staff meeting An all-hands meeting will be held monthly Publish a monthly newsletter Place suggestion boxes in every department Implement a project tracking system Appoint an employee to schedule and monitor the progress of all projects

Describe how to use different methods of communication to ensure that the work carried out is productive.

2.2 In a small practice with part-time team members there is a high possibility of communication failure for example; messages not being passed on at all or incorrectly, decisions made earlier in the week without involvement or reference to all colleagues. This may result in mixed perceptions or feelings of marginalisation. To overcome this barrier, staff meetings are to be held on dates where all staff can attend. If this is not possible the minutes of the meeting should be written out and forwarded on to the appropriate people. It is also important to seek feedback regularly to check the message has been conveyed in a clear and concise way. Forums and emails are an efficient mechanism for short, chatty updates. It is also a good method of quickly communicating messages to several people and allowing further discussion with feedback and input.

Better communication needs to be created between mid and upper management. Proper communication will lead to a better understanding of the goals desired. Feedback is provided by upward communication, which makes employees feel involved and can help managers to get employees to understand their concerns (Thrilwall, 2012). Cooke and Peterson communicated scarcely and poorly. No regular meeting were scheduled. When the two did communicate there was no clear and actionable dialogue. Communication is only successful when both the sender and receiver understand the same information as a result of communication ( MindTools, n.d.) Both Cooke and Peterson should establish regular structured communication. This can be accomplished by setting periodic meetings, written updates via e-mail or memos. These meeting will provide downward communication that will allow information to be dispensed to the team working on the projects in question. These meeting will make Peterson and her team feel more involved in the direction of the project and it will also keep Cooke abreast of the attitudes and values of her employees. Cooke can defuse any potential problems

Describe how to use different methods of communication to ensure that the work carried out is productive.

In order for me to better understand all the pieces of the QTC process, I’m requesting a meeting with all of the groups that oversee different parts of the process.

Derynck, R., & Hutchinson, T. (1998, November 01).Integrating real-time systems with corporate information systems. Retrieved from http://www.hpl.hp.com/hpjournal/98nov/nov98a4.pdf

Read Ch. 20, “Proposals and Requests for Proposals,” of Technical Communication in the Twenty-First Century.