What Is The Importance Of Communication In Business Communication

Empathy is a two way process, its about trying to fully understand what your client is saying and feeling and also showing your understanding to your client.

In a business environment communication needs to be adjusted and adapted depending on the different audience and situation. This is determined by decided which communication method is best suited for the situation whether it be written or verbal. The different requirements that might need to be adjusted for could include age, ethnicity and special needs. For example, younger audiences might have shorter attention spans and get bored easier, whilst older people might be more patient and are able to sit for a longer period of time. Another example is when using visual communicate it is important to use big clear text for partially sighted people. When preparing a verbal presentation, it is important that you cater for people with special needs such as if someone lip reads it is crucial that that are positioned appropriately in the room. If someone in the audience has mobility problems it is important that the aisles are big enough for a wheel chair to easily and freely move around the room.

and felt her distress as she became emotional telling her story. Carl Rogers ( 1980 ) felt very passionately about empathic listening. He states: ''Empathic listening means entering the private perceptual world of the other. It involves being sensitive moment by moment to the changing felt meanings which flow in the other person and temporarily living the others life without making judgements''. ( Rogers, 1980. p.142 ). In being empathic towards the client during the session I also was able to reassure her, particularly when during the session she questioned her own capabilities.

In dental hygiene this virtue should be applied to every patient during the communication process. Empathetic communication ensures patient satisfaction, enhanced diagnostic assessment, fewer lawsuits, and positive outcome of treatment. (RDH MAG) An article I read talked about how our society today has become so self-absorbed that recognizing others feelings are slim to none. As a hygienist I hope to change this perception about my generation because I often feel judged that I am automatically self-centered due to my age. Some ways I can improve my empathetic communication is to display eye contact, being cognizant of my facial expressions and actively listening. Lecturing or asking dental related questions that the patient may not understand must be avoided when communicating. Active listening is essential during the communication process since it shows the patient you understand and care about how they feel.

Empathic listening “means entering the private perceptual world of another and becoming thoroughly at home in it. It involves being sensitive, moment-by-moment, to the changing felt meanings which flow in this person, to the fear or rage or tenderness or confusion or whatever that he or she is experiencing. It means temporarily living in the other’s life, moving about in it delicately without making judgements” (Rogers 1980 A Way of Being).

Before doing this log, I did not realize how much of this I did every day. Empathic listening occurred in my days while doing this log when I listen to my roommates talk about if they were physically hurting from a workout and how they hoped it would get better. These conversations occurred typically while icing and we would discuss our pains and give each other the support that we needed at the time. The other times when I caught myself empathic listening was when I was talking to someone who was stressed out about school. It may just be that they are struggling in one class but I listened to them because that is what they needed at the time. Again, from doing this log I learned that empathic listening is crucial and every person needs someone to listen to them empathically. As the listener you do not always have much input but just being there is typical all the person

What I mean by this is that usually when a group gets together, everyone is scraping the surface. Small talk is normal, but if you really want to build those relationships and get to know the people you’re around it helps to understand and be aware of the other person. If all a person cares about is themselves, other people won’t be as willing to be a good friend because they aren’t sure if the friendship is being reciprocated. By being sensitive to other peoples’ thoughts and feelings you build that trust and feeling of being cared

Take the time, to take the time, to hear the other person, absorb the information, and respond to that moment, “receive empathetically.” I appreciate Rosenberg’s approach to seize the moment, be present and focus on the other persons feelings in the conversations because even though the conversation is involving two parties to convey the active listening through clear focus the other person will in turn feel more comfortable and come out of their shell. Like myself, I believe that most people struggle with listening because of an excitement value to add to the conversation. I sometimes find myself not listening and simply waiting for the other person to stop talking so I can say my words which in turn the other person is now just waiting for me to stop talking so they can say their words and before you know it the conversation is out of control and only words are being tossed back and forth instead of ideas and

Empathetic listening will aid me to enlarge the conversation via various ways. It will aid me:

Remaining silent is an essential component of communication based on listening skill. This skill encourage people to participate, giving attention to listen to other people when they talking without interruption (Hybels & Weave 2008). More over, as people they make an ethical agreement to listen to the other, they focused their attention on them without acknowledging competing thoughts (Gamble & Gamble 2013). It is widely recognized that, listening can be defined as paying attention to other people when they talk. In addition, as human beings

For this assignment, we are asked to replay a conversation in our mind where empathy was needed in order to assist the person in need. First let’s define empathetic listening, empathetic listening according to "Empathetic Listening" (2009) states, “Empathetic listening is paying attention to another person with empathy [emotional identification, compassion, feeling, insight]. One basic principle is to "seek to understand, before being understood.” Empathetic listening is quite the useful skill in various situations however when you are listening with empathy it is very important to listen and think critically. The reasoning behind this is that from my personal past experiences most situations that have called for empathetic listening were delicate situations where it was crucial to answer in a manner that doesn’t come off in the wrong way. I have found it is best to not only listen carefully but to think carefully about your response as well. Which way you allow yourself to first fully understand what the other person is trying to say, so you are able to respond in an appropriate manner.

When someone has empathy if gives them the ability to look at the situation from the perspective of the client. According to Martin (2014), “empathy in a counseling relationship, involves the ability and willingness to experience a client’s beliefs, thoughts, and feelings through the client’s personal lens” (63). Consequently, by having empathy it will allow you to properly evaluate the whole situation, and provide sustainable help. An empathic heart will promote active listening skills. Being empathic will give you an engaging mindset. Martin states (2014), “Active listening counseling relationship also includes behaviors such as maintaining direct eye contact and observing the client’s body language. This will make for better

Hello Isabel, you made a great point that having empathy leads to positive patient care. Clients I’ve worked with seem to relax once they realize someone understands. Specifically when a therapist gathers data and uses active listening they can then convey that they understand what the client is saying by restating it back to them. A therapist” hears the emotions that surround the words” (Mandell & Schram, pg. 128). A therapist must also “avoid over analyzing when they hear moments of silence, words left unsaid hesitations, pauses and small sighs” (Mandell & Schram, pg. 128). A therapist success or failure is dependent on whether or not at these moments he can interpret the client’s emotions and restate their feeling back to

Business communication is abound in today's society. The ability to communicate has always had its advantages, with its rich history, and traditions, modern business communication is valued as a modern day concept. Business executives rate the ability of business communication skills as among the personal factors necessary in gaining a job. As stated by Hynes (2005)” effective business communication is the key to planning, leading, organizing, and controlling the resources of the organizations to achieve objectives” (Conrad & Newberry, 2011, p112). This essay will examine what business communication skills is needed for the process of graduating in Westminster Business School, while giving recommendations in studying

I think I have always been one to give whomever I’m speaking to my full attention. I have been in a situation where someone was not really listening to what I had to say. This was disappointing. What I was talking about was important to me. It can be interpreted as rude or hurtful. I have always tried to avoid this situation in my face-to-face communication. I feel empathetic listening is another one of my strong points. “Empathetic listening establishes a common ground between people by acknowledging the legitimacy of feelings.” (Dobkin &Pace, pg 107). I try to do this every day with all of my patients. Knowing that someone validates your fears and genuinely cares for your well-being can ease a patients worries. It is important to ease the patients mind and make them as comfortable as possible. My weaknesses in face-to-face communication would be some of my preconceived attitudes and beliefs. In the text Communication in a Changing World on page 102, it is stated that these preconceived attitudes and beliefs “often interfere with our listening effectiveness by leading us to categorize messages before fully understanding them.” I have experienced this in my job. There are a large number of patients that are considered “drug-seekers”. They are documented as returning to the ER claiming they have uncontrollable pain in order to get narcotics. With these patients, it is easy to assume their pain is not real