1. Asmah was feeling tired working for a long hour flight from Canada to Kuala Lumpur. She wanted to have a good rest after the long hour flight. However, her supervisor requested her to replace one of her colleagues for a short trip from Kuala Lumpur to Penang. She had no choice but to replace her colleague. Even though she is feeling emotionally exhausted and tired she is still smiling and being courteous to the passengers. The Situation (in bold) experienced by Asmah is BEST described as: A. emotional labor. B. positive affection. C. organizational citizenship. D. perceived behavioural control.
1. Asmah was feeling tired working for a long hour flight from Canada to Kuala Lumpur. She wanted to have a good rest after the long hour flight. However, her supervisor requested her to replace one of her colleagues for a short trip from Kuala Lumpur to Penang. She had no choice but to replace her colleague. Even though she is feeling emotionally exhausted and tired she is still smiling and being courteous to the passengers. The Situation (in bold) experienced by Asmah is BEST described as:
A. emotional labor.
B. positive affection.
C. organizational citizenship.
D. perceived behavioural control.
2. Sally has worked for many years at Metal Industries Incorporated. Over these years, she has performed just about every job there is to do. However, she prefers a work environment which is quiet and to be left alone. She lacks confidence and has a poor opinion of herself. Which personality traits best describe Sally?
A. Internal locus of control and poor self-concept
B. Introverted and low in self-esteem
C. Introverted and high self-esteem
D. High self-esteem and external locus of control
3. Darshini works for a travel agency. In the past few weeks, she has been assigned to accompany her client to travel across Europe. After her trip, she feels like taking a week break to relax and get a good rest. She knows that the company will understand her need for a break. Which of the following best represents Darshini's feeling?
A. Low employee engagement
B. Low job involvement
C. Low organizational commitment
D. High perceived organizational support
ORGANIZATIONAL BEHAVIOUR
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