1. Give five ideas about the demonstration of non-verbal communication, listening actively and appropriately, or practice of good customer service skills. 2. What e relevance between the proverb, “Leaders are always taken as role models” and the importance of leadership skills at work? How does it relate to our real-life situation?

1. Give five ideas about the demonstration of non-verbal communication, listening actively and appropriately, or practice of good customer service skills. 2. What e relevance between the proverb, “Leaders are always taken as role models” and the importance of leadership skills at work? How does it relate to our real-life situation?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 23EE

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