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please see attached
1. Challenging customers may have a significant effect on the business, taking a toll on vital materials and sometimes even affecting revenue and profits. They can, moreover, inspire you to do your finest. people who might compel you to rethink your procedures, goods, likewise as facilities in important to keep up that you simply are functioning optimistically. Recognizing the way to modify difficult customers will alter you to do that more successfully. during this article, we are going to analyze why faced with challenging people is essential, as well as define the foremost popular ones as well as give methods for managing them.
Step by step
Solved in 5 steps
- Sam just started work with Caprese Co. Sam will work at their offices from Mondayto Friday, 9-5pm. Caprese will provide Sam with all the equipment she needs tocomplete her job. Sam's business card says "Sam Sparks - Caprese Co".1) Explain one rule and 2) the case fact that supports that rule, as well as 3) whetherit indicates Sam is an employee or a contractor (3 parts to the response).1. What are the advantages and disadvantages of extending Maura Currier’s leave?2. If you were the human resource director, would you grant her request? Explainyour answer. The Medical Leave Problem (FMLA)Maura Currier has been working for ComputerTech for four years as a lead supervisor.During the past two years, Currier’s mother has needed frequent medical attention forher diabetes. Being the only child, Currier has helped her mother, Jane Currier, as oftenas her work schedule would allow. Unfortunately, during the past two years, hermother’s condition has worsened.With the passage of the Family and Medical Leave Act (FMLA), Currier asked the firmfor, and was granted, an unpaid leave to care for her mother in accordance withcompany policy (see the policy in Exhibit 4.9). The agreement stated that Currier couldmiss work every Friday for 60 weeks rather than take off 12 straight weeks. At the endof 60 weeks, Currier returned to work full time and immediately began missing work tocare…urgent 29. As discussed in "Why Are There So Many Bad Bosses?", what are the alternatives for rewarding performance other than simply promoting your best performers to management?
- “An organization is formed to accomplish a specific mission. To do this, it must attract and hire people whohave certain knowledge, skills, aptitudes, and attitudes. To attract and retain such people, the organizationprovides rewards” (Henderson, 2006). QUESTION(A) Discuss any two (2) compensation components (B) Discuss any two (2) benefits components that must be considered to ensure that the right candidate is retained in the right job position1. Mr.Salim, the production manager in a company, is conducting a monthly analysis to compare the actual performance of his team with the standards and plans. This is relating to the management function of ________ a. Organizing b. Directing c. Planning d. Controlling 2. Mr. Bareed, the HR manager of AL Maha Company sends an e mail to Mr. Saalim working in Sales department. Mr. Saalim is the ________ a. Sender b. Worker c. None of the options given d. Receivertrue or false? Just type T or F after the arrow.1. An employer must report every workplace injury to OSHA within 8 days.2. If a state has its own approved occupational safety and health plan, then employers in that state have to follow the state law, not the federal law.3. Most US states have their own approved occupational safety and health plan for employees in private industry (not just government workers).4. If a restaurant is resuming dine-in service, then to comply with OSHA standards, the restaurant must require all of the employees to be vaccinated against COVID 19. 5. OSHA can fine an employer for a violation even if nobody is injured by it.6. An employer can be responsible for a hazard that none of its managers even know about.7. OSHA officials can inspect a worksite even if there have been no injuries or complaints.8. An employee has the right to refuse to do any job that he or she thinks might be unsafe.9. If an employee is injured at work due to an OSHA violation that was…
- ETHICAL DILEMMA 2: Bounty Hunters His SUV carefully obscured behind a row of trees, Rick Raymond, private investigator, was on another case. This case was not to catch the unfaithful spouse or petty criminal in action. Instead, Raymond was tracking an employee, at the request of an employer, to determine whether an Orlando repairman was sick as he claimed today and as he had claimed to be several times recently. As we have seen, absenteeism is a huge problem for organizations that has left them desperate for solutions. One solution is to investigate. In the typical routine, when an employee calls in sick, the employer asks for the reason. If the reason is illness, and illness has been the reason for an abnormal number of times in the past, the employer hires a P.I. to follow the employee and photograph or videotape his or her activity outside the house. Private investigators also are used to ascertain whether individuals filing injury claims (and drawing worker’s compensation…1. Adhere to confidentiality agreement protecting anonymity of industry client. 2. Treat subjects of data collection in a respectful and courteous manner.3. Show professionalism in dealings with industry client and peers.4. Demonstrate a commitment to team work and deal with conflict in a positive manner.5. Accept responsibility for assigned tasks and demonstrate accountability for project deliverables.Part 1: Case Analysis Read the discussion forum below, which shows several employees' posts about how to develop a better performance review system. Then, answer the questions that follow. Jackson: Hi team, this week we’ll use this forum to discuss our performance review system. Specifically, we want to explore the benefits and drawbacks about the timing of our reviews. Currently, our reviews are conducted annually. The HR team wants to know what we think about quarterly reviews. The HR team wants us to share our views with them by September 10. Cynthia: I’ve never experienced quarterly reviews before, so it’s hard for me to say if that’s better. My hunch is quarterly reviews would be more fair and helpful. But, I also assume they take a lot of extra time for our managers. @Erin I think your last company held quarterly reviews. What are your experiences with more frequent reviews? Has anyone else worked at a company with more frequent reviews? Tell us what it was like. Erin: @Cynthia…
- CASE DISCUSSION Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department. Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment. The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…CASE DISCUSSION Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department. Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment. The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…CASE DISCUSSION Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department. Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment. The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…
