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- Mont Corp produces and sells 1,000 dining tables per year. Currently its only quality problem with the products is related to varnishing. It currently incurs $400 per year for quality training and $600 per year for reliability engineering. Inspection cost is $6 per unit, and all units produced are inspected. Traditionally, at an internal inspection, 9% of all units fully-produced are found to have problems with the varnishing, and are reworked. Rework cost is $100 per unit. Defective units sold to customers are returned to the company and reworked. External failures are 1% of units sold, and the company incurs the shipping costs at the rate of $20 per unit. In 2020, management are considering an alternative method of inspecting products which will reduce inspection cost by $1.50 per unit. The alternative method will reduce the internal failure to 4% of all units produced, and increase the external failure rate to 6% of all units sold. In addition, with the alternative inspection…Remember our bank that’s sending out DVDs to try to get customers to make payments on delinquent loans? It islooking for evidence that the costlier DVD strategy produces a higher success rate than the letters it has been sending.Explain what a Type I error is in this context and what the consequences would be to the bank.The final stage on a production line for a repairableproduct comprises an old final test station withaccompanying analysis and repair stations.First Time Yield (FTY) is 0.720. To improve quality the old test station is replaced by anew model with higher performance.Using the production line final stage parameter values inTable QB1, on the next page, calculate thechange in cycle time Original final test time 15.0 minOriginal final test effectiveness 0.900New final test time 14.9 minNew final test effectiveness 0.930Analysis time 60.0 minRepair time 15.0 minTest station cost $100,000Analysis station cost $200,000Repair station cost $150,000Test cost $160 per hour per stationAnalysis cost $425 per hour per stationRepair cost $128 per hour per stationWarranty cost $250 per warranty claim perdefective product shipped
- ***Not an assignment*** As a Senior Manager of the Customer Service Department in Joyah Airlines (JOL). you are been instructed by CEO, Dato' Dony Bernadi, to execute an intensive plan mprove the Quality and Reliability of service to JOL's customers. Prepare a thorough plan on how you going to apply the concept of QRM towards excellent Quality and Reliability services to the customersManufacturing Cycle Efficiency Waymouth Manufacturing operates a contract manufacturingplant located in Dublin, Ireland. The plant provides a variety of electronics products and components to consumer goods manufacturers around the world. Cycle time is a critical success factorfor Waymouth, which has developed a number of measures of manufacturing speed. Waymouthhas studied the matter and found that competitive contract manufacturers have manufacturing cycleefficiency (MCE) of about 40%. When last calculated, Waymouth’s MCE was 35%.Key measures from the recent month’s production, averaged over all the jobs during that period,are as follows:[LO 13-2]Activity Average Time (hours)New product development 30Materials handling 2Order setup 6Machine maintenance 3Order scheduling 1Inspection of completed order 5Pack and move to storage or ship 2Manufacturing assembly 24Order taking and checking 3Receiving and stocking raw materials 6Inspection of raw materials at start of production 2Required…What is the average value of a loyal customer (VLC) in a target market segment if the average purchase price is $75 per visit, the frequency of repurchase is every month, the contribution margin is 23%, and the average customer defection rate is 22%? If a continuous improvement goal is set of a 18% defection rate next year and 16% two years from now, what are the revised VLCs over their average buying life? Do not round intermediate calculations. Round your answers to the nearest dollar. For defection rate = 22%, VLC = $ For defection rate = 18%, VLC = $ For defection rate = 16%, VLC = $
- Ji-hu believes in making decisions based on the method of experience. Considering this, which of the following actions would he most likely take? A. He would buy the Lucia espresso machine because surveys of the product show the highest customer approval. B. He would buy the Hellman espresso machine because the choice seems obvious. C. He would buy the Franceso espresso machine because research shows it is the most durable. D. He would buy the Jones espresso machine because he liked his previous machine, which was made by Jones. E. He would buy the Almas espresso machine because his manager highly recommends it.Answer the following questions: (a) Differentiate between internal failure costs and external failure costs. b) Explain four [4] types of internal failure costs and write a strategy to avoid each type. (c) Explain four [4] types of external failure costs and write a strategy to avoid each type.What effects do quality planning have on system output, performance, maintainability, reliability, and functionality?
- Your company has asked you to determine the financial risks of manufacturing 6,000 units of a product rather than purchasing them from a vendor at $66.50 per unit. The production line will handle exactly 6,000 units and requires a one-time setup cost of $50,000. The production cost is $60/unit. Your manufacturing personnel inform you that some of the units may be defective, as shown below: % defective 0 1 2 3 4 probability of 40 30 20 6 4 occurrence (%) Defective items must be removed and replaced at a cost of $145/defective unit. However, 100 percent of units purchased from vendors are defect-free. Construct a payoff table, and using the expected-value model, determine the financial risk and whether the make or buy option is best.Explain four types of internal failure costs and write a strategyto avoid each type.What is the average value of a loyal customer (VLC) in a target market segment if the average purchase price is $50 per visit, the frequency of repurchase is every month, the contribution margin is 20 percent, and the average customer defection rate is 27 percent? If a continuous improvement goal is set of a 25 percent defection rate next year and 23 percent two years from now, what are the revised VLCs over their average buying life? Do not round intermediate calculations. Round your answers to the nearest dollar. For defection rate = 27%, VLC = $ _____ For defection rate = 25%, VLC = $ _____ For defection rate = 23%, VLC = $ _____