7) A Spanish speaking pilot was flying, at 36000 feet, to Kuala Lumpur. At about 02:00 in the morning he asked the tower for descend clearance. The tower cleared him as follows: “descend: two four zero zero zero feet” (for exam clarity purposes: 24000 feet). The Pilot interpreted the instructions as: cleared for the descend to four zero zero zero feet (for exam clarity purposes: 4000 feet) and flew into a mountain, killing everybody on-board. In order to assist the investigation team to determine the reasoning for the miscommunicationbetween the pilot and the control tower you have to discuss the following: • Reasons for confusion in communication. • Communication pitfalls. • Barriers to communication.
7) A Spanish speaking pilot was flying, at 36000 feet, to Kuala Lumpur. At about 02:00 in the morning he asked the tower for descend clearance. The tower cleared him as follows: “descend: two four zero zero zero feet” (for exam clarity purposes: 24000 feet). The Pilot interpreted the instructions as: cleared for the descend to four zero zero zero feet (for exam clarity purposes: 4000 feet) and flew into a mountain, killing everybody on-board. In order to assist the investigation team to determine the reasoning for the miscommunicationbetween the pilot and the control tower you have to discuss the following: • Reasons for confusion in communication. • Communication pitfalls. • Barriers to communication.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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7)
A Spanish speaking pilot was flying, at 36000 feet, to Kuala Lumpur. At about 02:00 in the morning he asked the tower for descend clearance. The tower cleared him as follows: “descend: two four zero zero zero feet” (for exam clarity purposes: 24000 feet). The Pilot interpreted the instructions
as: cleared for the descend to four zero zero zero feet (for exam clarity purposes: 4000 feet) and flew into a mountain, killing everybody on-board.
In order to assist the investigation team to determine the reasoning for the miscommunicationbetween the pilot and the control tower you have to discuss the following:
• Reasons for confusion in communication.
• Communication pitfalls.
• Barriers to communication.
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