20. Which of these of the most important contributor to keeping a job?a. Salaryb. Oral communication skillc. Verbal communication skilld. Getting along with your peerse. Getting along with your managerWhy do you say that?48 F Successibility: Good to goch17

The employees will be appointed by the organization to carry on the day to activities of the…

Answered: 7. | bartleby

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 6DQ

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form the statment do as a manager was the situtation handeld efectively As a manager, how would you handle an employee who was rude to a customer? As a manager, I would take over or have someone take over the interaction at hand to avoid any more conflict for the customer and my employee. Afterwards, I would pull my employee aside and figure out what happened and why it happened. Highlight where there might've been any gaps in communication and also to tell my employee to keep in mind that most interactions that turn this way is because the customer doesn't feel heard. Take a step back if needed. Repeat what is going on and make the customer feel heard so that for next time it doesn't escalate to how it did with maybe some yelling or what have you.
1. A good corporate culture is important if you want to be seen as good place to work. TrueFalse 2. Elon Musk (Tesla founder) and Stephen Hawking believe that AI is humanity’s biggest threat. TrueFalse 3. The difference between talent management and human resource management is... a. just the title; they are the same b. talent management is a more holistic approach to hiring and retaining the right people c. talent management relates to athletes and musicians, whereas human resource management represents other types of professional jobs d. talent management focuses on employee fit with the organization e. only b and d f. only a and c 4. Which of the following statements about supply chain management is true? a. It has emerged as a significant source of competitive advantage. b. It is a means to bring up the standard of living of many people all over the world. c. We have made most of the gains we can make in SCM globally. d. All of the above e. Only a…
You are a CEO/ Head in-charge to hire an employee (job candidate) for a post and trying to find an employee based on their CV that will not only fit with the job you are hiring for, but also your company culture which can be a challenge. a) What is the job posting for and explain the position summary? b) Will you be the hiring manager or will you appoint a recruiting manager? Explain why according to your job candidate requirements? c) What personality traits or characteristics are you looking for in the CV that are non-negotiable for someone to join your team during screening of candidate?
26. Leaders of a company are concerned that there will be many obstacles to the change process. They are especially concerned about managing resisters and ask the managers to look for that behavior in employees. As a manager, which behavior can be influenced with resistant employees? A.They are anxious about learning new information and processes to do the same job B.They misunderstand the reason for the change due to poor communication. C.They assume that the change may be harmful but necessary. D.They fear the unknown and gaining more responsibilities in their current role.
Ken is a manager in a company. After a review of Ken’s performance evaluation, the major negative perceptions identified would be: a. Unwilling to adapt/listen – Justifications are “Doesn’t want to listen” and “…his way or the highway”. b. Micromanager – Justifications are “…but when we have a deadline, he micromanages us.” and “I literally dread coming in to work on days our accounts are due because I know Ken will be watching over us like a hawk." c. High ego – “…thinking he knows everything” and “He acts as if he is perfect” Question What recommendation will you give to Ken?
1.Introduce the conversation.Explain what you are going totalk about and why. 2.Empathize 3. Describe the observedbehaviour 4. Share the impact or result ofthe behaviour. 5. Have some dialogue – ask thefeedback recipient for hisperception of the situation. 6. Make a suggestion or requestfor what you’d like the personto do next time. 7. Say thank you. Situation: You are a manager of an employee who does his job very well, but has a habit ofcasually using bad language, even when dealing with customers. Some other employeeshave complained to you that this behaviour is not professional. Using the 7 steps, prepare adialogue to deal with this situation.
1. Identify some of the problems likely to occur in a boundaryless organization like News Kool Grooves. What are the advantages of boundaryless organizations?
1.How important are organizational charts in terms of flow of communication and information in an organization? 2. What are the characteristics of a company with a performance culture? Explain how as managers you will be able to build a high performance culture organization which aims to retain employees. ty
Q3: Explain the fundamentals of the Professional Practice knowledge area (KA) Reading, Understanding, and Summarizing, Writing, Team and Group Communication and the Presentation Skills?
Interview a manager in today’s work environment who has between 15 – 50 people reporting tohim/her. If you would like to interview someone with more or less then this amount, send me a messageand I may approve your request. You may interview a family member, someone from your current orpast employment, a friend or neighbor, anyone who fits the above criteria. If you know an industry orcompany you would like to work in, someone from that company/industry would be an ideal interviewsubject. If you are unable to find someone to interview, please let me know in a reasonable amount oftime and I will introduce you to someone whom you may interview. List of a minimum of 15 questions (not the answers) that you will ask of your subject. Thesequestions should be prepared in advance of the interview. The questions should come from thechapters we’ve read in class
14 What strategy will best empower your employees? a) make sure managers continue to step in with routine responses to issues. b) decrease employee power slightly so your manager accountability is not compromised. c) retain information on the job until it is absolutely needed. d) change the company structure so employees have more power on the job.
1. Management is an essential element of every organized activity irrespective of the size or the type of the activity. a. Management is universal c. Management is goal-oriented b, Management is continuous process d. Management is multi-disciplinary 2. This is where you communicate potentially useful information to your colleagues and your team. a. Spokesperson b. Monitor c. Disseminator d. Negotiator 3. In which the ability to think and to conceptualize about abstract and complex situations. a. Inter-relationship skills b. Conceptual skills c. Technical skills d. Human skills 4. Which of the following has three common characteristics such as distinct purpose, composed of people, and develops some deliberate structure? a. Management b. Organization c. Organizing d. Directing 5. As manager, you create and control change within the organization. This means solving problems, generating new ideas, and implementing them. a. Conceptual skills b. Human skills c. Technical skills d. None…

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