A state agency is considering two mutually exclusive alternatives for upgrading the skills of its technical staff. Alternative 1 involves purchasing software that will reduce the time required to collect background information on each client. The total cost for the purchase, installation, and training associated with the new software is $840,900. The present worth of the benefits from increased efficiency is expected to be $1,020,000. Alternative 2 involves developing multimedia training to improve the performance of the staff technicians. The total cost to develop, install, and train the technicians will be $1,780,000. The present worth of the benefits from increased performance due to training is expected to be $1,850,000. Use a B/C analysis to determine which alternative, if any, the agency should undertake.

Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
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Problem 6.3A
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A state agency is considering two mutually exclusive
alternatives for upgrading the skills of its
technical staff. Alternative 1 involves purchasing
software that will reduce the time required to collect
background information on each client. The
total cost for the purchase, installation, and training
associated with the new software is $840,900.
The present worth of the benefits from increased
efficiency is expected to be $1,020,000.
Alternative 2 involves developing multimedia
training to improve the performance of the staff
technicians. The total cost to develop, install, and
train the technicians will be $1,780,000. The present
worth of the benefits from increased performance
due to training is expected to be $1,850,000.
Use a B/C analysis to determine which alternative,
if any, the agency should undertake.

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