68. An employee and manager are discussing a difficult situation. The manager takes special care tokeep the tone of the conversation positive to promote appropriate communication.Which strategy facilitates this tone?Avoiding restating the message to prevent interferenceBuilding trust by keeping channels openWithholding comments to indicate agreement with the messageUsing "you" statements to prevent conflicts

Communication Communication is defined as a dialogue between two or more persons utilizing both…

Answered: An employee and manager are discussing…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Similar questions

Discussion Forum Topic: - Listening is not the same as hearing. Hearing is passive; listening is an active search for meaning. Active listening plays an important role in communication and is especially important for effective leadership. It requires becoming actively involved in the process of listening to what others are saying and clarifying the meaning of messages if they are unclear. Discuss methods and strategies managers can use to develop active listening skills
Email continues to be the most common type of written communication in most businesses. This is sentence one What statement best describes sentence 1? Multiple Choice It is irrelevant to this message. It sets the wrong tone. It is a warm and an appropriate opening to the message. It is too long.
You are composing a message that the receiver will find controversial. Which of the following would not be an effective strategy for developing the content? connect to the receiver using phrases like “surely you realize” and “I’m sure you agree” use neutral words to reduce the emotional response explain the contextual factors to provide background information rely on facts that can be supported with data
A shipping company that your business started using a month ago regularly inflates its shipping rates, fails to meet scheduled deliveries, and loses packages. You decide to write a letter to the the shipping company to end the business relationship.What are your goals when communicating this message? Check all that apply. Maintain friendly relations.Explain clearly and completely.Project a professional image.Establish an angry tone.Create animosity. Thinking through the entire writing process is especially important when you are delivering bad news. The way bad news is revealed determines how it is accepted. Thus, you should carefully follow the 3-x-3 writing process to be sure that your message is well planned and delivered.Read the scenario, and then answer the question.You are the president of a toy-manufacturing company that has recently discovered its bendable action figures tend to break too easily and present a choking hazard. You need to compose a message to your customers…
Five paragraphs in greatest weakness describing lack of good communication bringing proper communication that is needed for having a coordination among the employees.
Which of the following statements about business communication activities is true? Multiple Choice A relatively simple business, such as a repair service, requires far more communication than a complex business, such as an automobile manufacturer. The content and quality of a company's communication have a great deal to do with employees' attitudes and behavior. A business with one location tends to require more formal, complex communication than one with multiple locations.
Which of the following best supports the need for effective communication in a employee’s career? Select one: a. The more technical the job, the less likely the employee will need to communicate outside of the organization. b. The higher in the organization an employee is, the more likely the employee will need to communicate effectively both internally and externally to the organization. c. The higher in the organization an employee is, the less likely the employee will need to communicate effectively both internally and externally to the organization. d. Top managers spend very little of the workday communicating with others. e. Top managers spend more time listening than communicating.
51) Which of the following statements describes communication most accurately? Select one: a. When we experience a misunderstanding, better communication can always solve the problem. b. Honest people will not face ethical challenges as they communicate at work. c. The meaning of every message we send is affected by the communication context. d. Fortunately, if we have hurt someone's feelings by our words, we can erase all bad feelings by apologizing.
What will happen to communication if there was no feedback from the receiver? Demonstrate it with the help of any of the following options. a. The receiver will not understand the message b. The sender may not know if the message was understood or not c. The communication will be more effective d. The communication will take short time as only one person communicates
Why is the use of apologies a controversial matter in crisis communication? Group of answer choices The public views corporate apologies as insincere. Apologies have no effect on resolving the crisis. Apologies may be seen as an admission of error. It may be better to monitor the situation rather than respond)
Re-write the following sentences adhering to 7Cs of communication in the brackets I would like to book a room in your hotel. (completeness) I am happy to announce that you can use credit card in our outlet. (consideration) The cost of petrol has risen sharply in the past few months (concreteness) I am not going to accept this wrong format of the report (courtesy).
Improving Communication at Oakdale Hospital Businesspeople frequently work with large data sets that require them to determine how they will integrate all of that data into their communication in the form of visuals. This exercise will help you think through the process of planning for and integrating visuals from a large data set into a report. Analyzing this case requires an understanding of the various steps in the visual communication process. -Planning -Gathering and collecting -Analyzing and organizing -Choosing a form -Placing and interpreting -Evaluating Read the following business scenario and answer the questions that follow. You work for Oakdale Regional Hospital. Oakdale serves a metropolitan area of approximately 100,000 people and has 15 satellite clinics in rural communities throughout the region. Recently, Oakdale hired a new CEO, Ramona Jackson, who wants to gain a better understanding of Oakdale's culture, its reputation among the people and community it…

SEE MORE QUESTIONS

Recommended textbooks for you

Understanding Business

Management

ISBN:

9781259929434

Author:

William Nickels

Publisher:

McGraw-Hill Education

Management (14th Edition)

Management

ISBN:

9780134527604

Author:

Stephen P. Robbins, Mary A. Coulter

Publisher:

PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract…

Management

ISBN:

9781305947412

Author:

Cliff Ragsdale

Publisher:

Cengage Learning

Understanding Business

Management

ISBN:

9781259929434

Author:

William Nickels

Publisher:

McGraw-Hill Education

Management (14th Edition)

Management

ISBN:

9780134527604

Author:

Stephen P. Robbins, Mary A. Coulter

Publisher:

PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract…

Management

ISBN:

9781305947412

Author:

Cliff Ragsdale

Publisher:

Cengage Learning

Management Information Systems: Managing The Digi…

Management

ISBN:

9780135191798

Author:

Kenneth C. Laudon, Jane P. Laudon

Publisher:

PEARSON

Business Essentials (12th Edition) (What's New in…

Management

ISBN:

9780134728391

Author:

Ronald J. Ebert, Ricky W. Griffin

Publisher:

PEARSON

Fundamentals of Management (10th Edition)

Management

ISBN:

9780134237473

Author:

Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo

Publisher:

PEARSON

SEE MORE TEXTBOOKS