average margin per transaction generated from the SEM program is $200. Media Spending Impressions $524, 000 4,768,407 Determine each of the following metrics for the program detailed above: Clicks 182,341 Click-through Rate Conversion Rate Cost per Click Transactions 3,453
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- Why service managers want to meet needs for the customer interaction effects of customer satisfaction? Describe why service managers need an efficient process and effectiveness? Explain a specific customer service matrix. Which shows the relationship between the number of employees and the level of customer demand enough to understand.Harvard’s Michael Porter has proposed the value chain as a tool for identifying ways to createmore customervalue. According to this model, every firm is a synthesis of activities performedto design, produce, market,deliver, and support its product. Nine strategically relevant activitiesfive primary and four support activitiescreate value and cost in a specific business.The primary activitiesare (1) inbound logistics, or bringing materials into the business; (2) operations,or converting materials into final products; (3) outbound logistics, or shipping out final products; (4) marketing,which includes sales; and (5) service. Specialized departments handle the support activities(1)procurement, (2) technology development, (3) human resource management, and (4) firm infrastructure.(Infrastructure covers the costs of general management, planning, finance, accounting, legal, and governmentaffairs.). Considering the above-mentioned value chain process explain the primaryactivities for One of…Suppose you are a Marketing Manager of a 5-star Hotel located in Baguio City, Philippines. You are tasked to perform a SWOT analysis to know what are factors expected to affect the company's operations. Examine each situation and identify whether it is a Strength, a Weaknesses, an Opportunity, or a Threat to your company. Answer: S. If the situation refers to a Strength W. If the situation refers to a Weakness O. If the situation refers to an Opportunity T. If the situation refers to a Threat ___1. Excellent staff who are highly trained and very customer attentive. ___2. Business taxes will increase by 3% next year. ___3. The present promotional activities have a great appeal to customers. ___4. Some employees have problems dealing with arrogant customers who give out unfavorable comments. ___5. Sometimes overlook financial issuances of check and deposited cash. ___6. hotel rates are high which contradicts to the company's positioning of "Premium Quality Services at an Affordable…
- Identify the problem and provide a feasible DETAILED Solution (include operational and technological plan).Answer may be in handwritten or encoded in not less than 100 words (readable or at least11 font size) with your name.Case:Verification Department of a Credit Company is in-charged in verifying and approving loans. The department consist of 7 loan officers reporting at the office from 8am-5pm, Monday until Friday.They are required to verify and process at least 700 loan applications per day. Due COVID 19 infection their department and employees are often suspended to operate. The suspension results to a pile up of loan application thus, department performance significantly declines. Propose a measure/plan/solution on how to improve their department performance in compliance with the DOH Health and Safety Protocol.Hawaiian resort is one of the largest entertainment groups and makes a major contribution through its role in tourism, employment, training, and its corporate responsibility programs. They own a chain of business with a greater focus on the customers. With the increasing number of customers worldwide the organization has significantly contributed in terms of economy, employment and community support. Assuming that the business group has been able to do this with the help of a CRM, answer the following question: How did the organization manage to collect and analyse data about their different customer groups?Imagine that you are the manager of a housekeeping service. Specifically describe how you would use the concepts of (1) scope of the firm, (2) horizontal integration, and (3) vertical integration to build and achieve a competitive advantage over rival housekeeping services.
- Define and describe the promise of CRM, explain why it is important in business and choose one model for our business, explaing the reason for choosing this model to justify what you are saying?Peruse the business group listings for 3M Company shown as follows and listed at its investor relations site (investors.3m.com). How would you characterize the company’s corporate strategy? Related diversification, unrelated diversification, or a combination related-unrelated diversification strategy? Explain your answer. Consumer Products—for the home and office including Post-it (R) and Scotch (R) Transportation and Electronics—automotive and aerospace films and tapes; electronics assembly solutions Health Care—filtration systems, wound care products, dentistry products, health care software solutions Safety and Industrial—abrasives, adhesives, specialty materials, and filtration systems, safety and security productsThink of any new or revised product or service that you would like to see in themarket. Discuss the implications of producing that product or service relative tolegal, ethical, environmental, profitability, competitive, design and productionissues.
- What determines supply and demand in service organizations? How does supply and demand impact services in a service marketing economy? What can businesses do to plan for fluctuations in demand for their services?What is the importance for BreadTalk Group to increase the profitability of its bakery division, specifically with regard to its BreadTalk brand?Identify the differences in approach in the Blue Ocean methodology in comparison with other methods in generating new business model ideas