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What are the advantages and disadvantages of employee outcome-based or result-oriented measurement to the management?
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- discuss any five (5) of these errors likely to occur in performance appraisal, and how these errors can affect the objectives of any performance appraisal system in organisations.What does the acronym SMART means when we talk about setting goals for client care?Briefly explain how the performance measurement framework supports the concept of TQM?
- Are there any frequent mistakes that you've come across when doing Performance Testing?List the interrelated components of the performance management process and. explain how the poor implementation of any phase in the process or how a disrupted link between any of the phases will have a negative impact on the performance management process as a wholeManipulating the results of customer surveys is unethical and grounds for termination. Why or why not?
- What are some evaluation tools that have already been developed for organizations. Describe at least two of the evaluation tools and their importance within the workplace. Be sure to focus on the decision making process and measurements that are used in the evaluation.Discuss the use and effectiveness of cognitive test versus work sampling techniques for employee selection, support your answer with relevant examples?Describe the similarities and differences between Total Quality Management (TQM) and Six Sigma quality-management techniques.