Beyond the cost savings from low turnover, how might this innovative approach of "corporate utopia for employees" contribute to the effectiveness and efficiency of SAS?
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Beyond the cost savings from low turnover, how might this innovative approach of "corporate utopia for employees" contribute to the effectiveness and efficiency of SAS?
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- When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.1. How can the PDCA Tool help in improving the productivity and quality problem of an organization? (Explain in 30 to 50 words) 2. Aside from organizational cost, revenue, delivery, quality, and productivity problems, what other areas of life can the PDCA tool be used or applied? Site one example and explain why. (Explain in 30 to 50 words)Part I True/False T F Forecasting has little significance to operations management T F The global economy and international competition has no impact on operational decisions related to cost, productivity or product design. T F Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations. T F Operation Management strategy must align with organizational strategy T F A shortage of technology workers has no effect on productivity. T F Service delivery tends to be more customized to the customer’s needs compared to manufactured products. T F An example of an external factor which influences effective capacity is safety regulations. T F The service environment is likely to have more variability than a manufacturing environment. T F The customer is the focal point and customer satisfaction is the driving force in quality management.
- Is it possible to describe and explain the operational environment in only 300 words?what will happen to the performance metrics if we are able to substantially increase the volume of offerings by some newer methods> -we will be able to charge a better premium in the market for our product/services -The deliver cost of our product will come down, increasing our propensityto be profitable in operations -we will discover more defects in the operations -we will miss our delivery commitments more often than beforeRegarding core competencies, what is the difference between a resource and a capability? Elaborate. Please explain.
- Answer the essay about operation management: I'm sure you have heard of the news concening a certain fast-food chain here in the Philippines. Instead Of fried chicken, a netizen received a "fried towel" from a fast-food chain delivered via a food delivery courier. Furious Of what happened, she posted photos on her social media account to express her disappointment. If you were the Operations Management of that fast-food chain branch, what have you done? Apply your learnings from this course. Your answer should not be less than 5 sentences.Q1)A. In which way such categories as Strategy, Organization and Information System are related? B. How IT can improve business processes?Balanced scorecard (BSC) is a strategic management performance Metric that helps companies identify and improve their internal operations to help their external outcomes. It measures past performance data and provides organizations with feedback on how to make better decisions in due course.(a) What are the four key perspectives of Balanced Scorecard ? ps/I need long explanations for this homework
- Company X considers the ratio: number of complaints per day/number of employees neededto handle those complaints, as a productivity measure that is best when it is large.What explains the company’s point of view?To a systems thinker, there is something wrong with this point of view. What is amiss?Q4. Please read the following case and answer the questions given at the end. The Hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability.” HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy and boost performance by eliciting the required employee behaviors and competencies. As an experienced human resource director, the Hotel Paris’s Lisa Cruz knew that recruitment and selection processes invariably influenced employee competencies and behavior and, through them, the company’s bottom line. Everything about the workforce—its collective skills, morale, experience, and motivation—depended on attracting and then selecting the right employees. In reviewing the Hotel Paris’s employment systems, she was therefore concerned that virtually all the company’s…Q4. Please read the following case and answer the questions given at the end. The Hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability.” HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy and boost performance by eliciting the required employee behaviors and competencies. As an experienced human resource director, the Hotel Paris’s Lisa Cruz knew that recruitment and selection processes invariably influenced employee competencies and behavior and, through them, the company’s bottom line. Everything about the workforce—its collective skills, morale, experience, and motivation—depended on attracting and then selecting the right employees. In reviewing the Hotel Paris’s employment systems, she was therefore concerned that virtually all the company’s…