Case Study: Read and examine the case thoroughly Decision-making time horizons: a hotel group A group of hotels demonstrates the different levels of decision-making and the differing time horizons that are usually involved with each level. In a group of hotels, most of the staff will be concerned with ensuring that the daily schedule of bookings run to plan and are delivered satisfactorily. The manager and senior hotel staff will, however, have wider concerns. They will probably have weekly, monthly and annual budgets and sales targets to hit. These requirements of their roles mean that they will need to consider the hotel's position up to a year ahead. The chief executive of the whole group of hotels may have a longer time frame as this person and their senior team may be considering what the potential threats and opportunities in the marketplace might be and how this particular hotel group might respond. Questions - Explain why the hierarchy of decision-making might be different in some service-based companies such as those in THE. - Why is service delivery likely to be so important to all managers at every level in this case?

Case Study: Read and examine the case thoroughly Decision-making time horizons: a hotel group A group of hotels demonstrates the different levels of decision-making and the differing time horizons that are usually involved with each level. In a group of hotels, most of the staff will be concerned with ensuring that the daily schedule of bookings run to plan and are delivered satisfactorily. The manager and senior hotel staff will, however, have wider concerns. They will probably have weekly, monthly and annual budgets and sales targets to hit. These requirements of their roles mean that they will need to consider the hotel's position up to a year ahead. The chief executive of the whole group of hotels may have a longer time frame as this person and their senior team may be considering what the potential threats and opportunities in the marketplace might be and how this particular hotel group might respond. Questions - Explain why the hierarchy of decision-making might be different in some service-based companies such as those in THE. - Why is service delivery likely to be so important to all managers at every level in this case?

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 21P

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