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- Within the value chain "support functions are" the:
a.
support activities provided to other internal business functions
b.
coordination and assembly of resources to produce a product or deliver a service
c.
mechanisms by which companies deliver products or services
d.
support activities provided to the customer
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- 6. Which of the following refers to the system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer?A. Supply chain B. Value chain C. Business model D. PrototypeIn case of virtual value chain _____ is where an organization co-ordinates, measures and sometimes controls business processes a. Selection b. Synthesization c. Visibility d. GatheringGive two specific applications you believe could be useful and relate these to objectives relevant to Operations.
- Which of the following is not an example of an organization managing its primary activities on the Porter’s value chain framework? a. A retailer has changed its supply chain partner to provide faster delivery for online orders b. A car manufacturer has adopted a JIT inventory system to cut lead time c. A retailer has developed a sophisticated information system to shorten customer response time d. A hardware store adopts a flexible exchange and return policy e. A university provides unique weekend programs for students who have full-time jobsFor a Management System used in a fast-food restaurant or a pharmacy or a community sports arena identify: (a) The main objective. (b) The main product or service. (c) The main customer and another stakeholder. (d) One infrastructure-type resource. (e) One activity in the product / service realization process. (f) Two management system standards that are applicable to this system. Please provide answers for only one of the three types of organizations given above.Policies, rules, procedures and regulations are required in the firm. Explain their significant effects on the operations of the firms? (600 words)
- You are the newly appointed operations manager for a local manufacturer of jeans for men and women. Previously, there was no proper management of the department and you intend to correct this by revamping the layout and flow of manufacturing. You also intend on improving the reliability of the operations processes. You need to explain to your new operations team several important concepts related to operations management. 1.1.Describe the operations transformation model to your team. 1.2.Explain the components of the model and apply each to the jeans manufacturing process.Zipcar: Influencing Customer Behavior In a Please write a few paragraphs describe the changes in operations strategy/process design and organizational structure would you recommend to ZIPCAR? Construct model/flowchart to explain the processWhat are value webs? A) Functional areas for virtual teams B) Coordinated elements and processes C) Networks of suppliers and outsourcing partners D) The conversion of inputs into outputs E) Links in the supply chain
- Write an essay of a minimum of 800 and a maximum of 1 000 words (1 ½ - 2 pages) on the following:1. Explain the following customer service perspectives in relation to Nkukhu Box business and decide which perspective would be the best for the business.a. A process view of customer service,b. A systemic view of customer service.2. Analyse any two of the following elements of customer service as they apply to the Nkukhu Box business. a. Pre-transaction elements,b. Transaction elements,c. Post-transaction elements(a). Product strategies change at each point of a product life cycle. Describe how each strategy differs between introduction, growth, maturity, and decline. (b). Describe, with examples, why it is beneficial for operations managers to anticipate changes to products (demand, opportunities, products, volumes, mix, etc.)? (c). Pick an organization currently in operations. Explain what type of process focus you view they adopt, and why you think they use that focus. (d). Explain the use of a flowchart in operational design.The purpose of operations management is to manage ________. A-inputs B-the manufacturing process C-the transformation process D-outputs