
Principles Of Marketing
17th Edition
ISBN: 9780134492513
Author: Kotler, Philip, Armstrong, Gary (gary M.)
Publisher: Pearson Higher Education,
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Describe how todays customer relationship era differs from prior eras. |
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- Customer relationships have been important to both overall business strategy and marketing strategies. How do relationships with customers differ for services marketing? What role does consumer behavior play in services organizations?arrow_forwardExplain the following Based on CRM 1. Social interactions and interdependent partnership 2. Customer feedback and ensuring satisfactionarrow_forwardDescribe how a firm chooses which consumer group(s) topursue with its marketing efforts.arrow_forward
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