Diego is a Spanish national who wants to open a Monzo account. They have started a chat with us in the app after their sign up has been rejected due to entering an overseas address. "I'm moving to the UK to study in 2 weeks. I need to open this account now so that I can receive payments from family in the UK and set bills up for when I arrive. If you can't do that, P'll be completely stuck with no money when I arrive!" Context: When a customer signs up for a Monzo current account, they will need to enter a UK address or they will not be able to continue with the sign up flow. If a new customer who's living abroad wants to sign up, we can only open an account for them once they have moved to the UK. Things to Consider: • Do you think this customer is vulnerable? You can learn more about our vulnerable customers team here. • Are there any solutions you might offer Diego?

Diego is a Spanish national who wants to open a Monzo account. They have started a chat with us in the app after their sign up has been rejected due to entering an overseas address. "I'm moving to the UK to study in 2 weeks. I need to open this account now so that I can receive payments from family in the UK and set bills up for when I arrive. If you can't do that, P'll be completely stuck with no money when I arrive!" Context: When a customer signs up for a Monzo current account, they will need to enter a UK address or they will not be able to continue with the sign up flow. If a new customer who's living abroad wants to sign up, we can only open an account for them once they have moved to the UK. Things to Consider: • Do you think this customer is vulnerable? You can learn more about our vulnerable customers team here. • Are there any solutions you might offer Diego?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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