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- 1.Purposiveness related to scientific investigation refers amongst others to a. It is based on solving problem, follows a step-by-step logical, organized method b. The fact that an investigation has a clear theoretical base. c. The probability that our estimations are correct d.The situation in which research is focused on solving a well?identified and defined problem 2. Help make certain decisions depending on customer profile, can be classified as a. descriptive study b. causal study c. exploration study d. explanation study 3. When the topic under investigation is very complex, can be classified as a. descriptive study b. causal study c. exploration study d. explanation studyServices differ from the production of manufacturedgoods in all ways except that servicesa. are consumed immediately and cannot bestored.b. aren’t as important as manufacturedproducts to the U.S. economy.c. are provided when and where the customerdesires the service.d. are usually labor-intensive.e. are intangible, and it’s more difficult toevaluate customer service.6. The market for m-commerce in North America is far advanced relative to Western Europe and Japan.True or False?E-commerce and m-commerce can be used in many innovative ways to improve the operations ofan organization. 7. A(n) _________ is a single Web site that offers many products and services at one Internet location.a. e-tailerb. Web servicec. cybermalld. none of the above
- 109- A com[any’s corporate office has to decide between investing capital in a given business as it is in a high growth industry or divesting that business given its current low market share. The company's business is represented by which of the following? a. A star b. A question mark c. A cash cow d. A dog8 - The three basic components of an E-Commerce business include 1) catalogs 2) shopping carts, and 3) transaction processes .TrueFalsePlease do not give solution in image formate thanku Outsourcinginvolves transferring performance of a business function to: Select one: a. A smaller service. b. An external service provider. c. A company that has at least 5 years of experience in the function. d. The lowest cost provider.
- De Mar, a plumbing, heating, and air-conditioning companylocated in Fresno, California, has a simple but powerful product strategy: Solve the customer’s problem no matter what, solvethe problem when the customer needs it solved, and make sure thecustomer feels good when you leave . De Mar offers guaranteed,same-day service for customers requiring it. The company provides 24-hour-a-day, 7-day-a-week service at no extra charge forcustomers whose air conditioning dies on a hot summer Sundayor whose toilet overflows at 2:30 A.M. As assistant service coordinator Janie Walter puts it: “We will be there to fix your A/C onthe fourth of July, and it’s not a penny extra. When our competitors won’t get out of bed, we’ll be there!”De Mar guarantees the price of a job to the penny before thework begins. Whereas most competitors guarantee their work for30 days, De Mar guarantees all parts and labor for one year. Thecompany assesses no travel charge because “it’s not fair to chargecustomers for…Why do revenue management a) for competitioa reasons b) Increase Profitability c) not necessary d) For accountability.Which of the following would not normally operate as a service business? a.pet groomer b.lawn care company c.grocer d.styling salon
- 57. Which of the following statements about a make-or-buy decision analysis is not correct?a. Available resources should be used as efficiently as possible before outsourcing.b. The analysis should involve avoidable costs only.c. If the total relevant cost of production is less than the cost to buy the item, it should be produced inhouse.d. The decision depends on whether the company is operating at or below the normal capacity33 The business function is defined as "planning, organization, execution, coordination and control activities in order to bring together the materials, machinery and human resources in the hands of the enterprise in a way that will ensure that a certain amount of goods or services are produced at the desired quality, at the desired time and at the lowest possible cost". which one? a) Production B) Financing NS) Human Resources D) Marketing TO) management2. Which one of the following is an example of a large company? A. A telecom company B. A coffee shop C. A neighbourhood grocery store D. A fastfood outlet on the side of the road