Essential Components of an Excellent Customer Service Customers will say time and again that they are willing to pay a high price in exchange for excellent quality service Megan Totka (2016). Below are the five essential components of great customer service. Explain each component on your own in not more than 3 sentences. 1. Prioritize each customer 2. Strive to have a great reputation. 3. Apologize when needed 4. Be reachable 5. Focus on delivering a consistent experience
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- Use the Internet to search for a company that is well known for its customer service. A good idea is to look for e-commerce sites––such as Amazon.com––and review the website. How is the site set up to deliver good service? What are the characteristics of quality e-commerce service? How would these be different from that of a traditional business that does not engage in e-commerce? 300-400 wordsthe statement is correct and FALSE if the statement does not fit the description. of paper, write TRUE if 1. A customer is a person or organization that transacts with a business person or business organization to buy goods or services for monetary or other valuable considerations. 2. Customer Relationship Management can take on many forms-salespersons assistance, product delivery, technical advice, help desks, or other means. 3. Companies can best manage customer service quality by establishing service objectives with specific and measurable targets. 4. Customer service is a process of managing an organization's interactions with current and future customers. 5. By Knowing the value or worth of its customers, a company can focus its resources in attracting and keeping the "right" type of customers. 6. The customers are the lifeblood of any business. 7. The business is the one responsible for sealing the deal with customer. 8. A customer's lifetime value can be based upon the potential…Dimensions of service quality:1. Reliability2. Assurance3. Tangibles4. Empathy5. Responsiveness explain in 1 paragraph (200 words)
- A. Explain the meaning of the phrase, ‘Value turn off’. B. “A service-oriented attitude alone will not assure good service.” Assess THREE (3)strategies that a company or organisation might utilise to address the statement above.C. Discuss 3) roles of the service provider in creating customer value within theorganisation.Assume that you have been appointed as the head of a business unit in a major corporation. Over time this business unit has steadily been losing customers, rating the service delivery of this unit as “shocking” and “poor”. Your mandate is to improve service delivery and to re-establish a service culture. Q.1 Explain what is meant by ‘service culture Q.2 Explain below sins of service/poor service that Mandate are not aware of that is possibly happening in the business unit. - Apathy - Brushing customer off -coolness toward customers -Treating customer condescendingly -Roots syndromSuppose a company intends to offer a new service to ssome of its internal customer. Discuss how the fact that the customer are internal would change the process of managing the four phases of service life cycle.
- For Controlling Service Quality, provide a comprehensive description, what benefit it may offer to the ABC Corporation, and what needs to be done in order to successfully implement this topic into the ABC Corporation. Integrate appropriate biblical references. Explain how Controlling Service Quality magnify God’s plan for you?Choose 1 company or industry and explain how the company uses the Service Quality Gap. (200-250 words). please help(9) The relationship between service organization and customer in the service encounter triad involves all the following except: Customer Empowerment Control systems Training (10) Which of the following is not true about services? Services involve organizations Services facilitate the making and moving of goods Services add value to entire organization activities All services require extensive capital to start
- Customer roles in the service delivery process can be described as 'contributors', what other features are part of the customer's role in the service delivery process? 1).customers are responsible for the service outcome 2).customers are co-creators of value 3).customers are responsible for the service delivery provided for other customers 4).customers contribute to an employee's emotional labourTrue or False: Most importantly, the Internet has empowered customers by letting them vent their rage about bad service—or reward good service—and send their comments around the world with a mouse click. Although a person who has a good customer experience is more likely to talk about it, someone who has a bad experience will talk to less people. The reality is that customers do not merely purchase and use a service; they play an active role in its delivery. Their words and actions affect the quality of their service experiences and those of others, and the productivity of frontline employees. Moreover, one study estimated that one-third of all service problems are caused by the customer. The growing shift to self-service technologies will likely decrease this percentage.This assignment is due Week 8. Be prepared to present a short synopsis your paper. Include, but not limited to, the following, support with your research, and follow APA: Identify the company. Provide information on the QMS addressing the systems it supports. Does the QMS address the basic principles of quality management? Identify and explain the tools utilized in the QMS. Is the QMS flexible to address continuing change. How is quality integrated into the mission, vision, strategy of the company. Recommendation on the viability of the QMS and what, if any, improvements/changes are recommended.