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- Perception is the process that creates changes in behavior through experience and practice. Question 19 options: True FalseWrite a summary of each of the Advance Verbal Response Skills, making minimal verbal response, clarifying, interpreting, confronting, informing, use of self-disclosure, summarizing, and processing the relationship also, including an example of each one.Write a summary of each of the Advance Verbal Response Skills, including an example of each one. See page 79.
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- Imagine the following situation: You are a top executive for a multinational hotel chain. The hotel, which has its main corporate headquarters in the United States, has a policy of delighting and surprising its guests by making them feel extremely welcome. Your hotel chain has a policy that the housekeepers will leave a yellow daffodil on each guest's bed while cleaning the rooms during the day. However, managers at the French and German branches of your hotels have objected to this policy. The French managers says that yellow has connotations of jealously, betrayal, weakness, and contradiction in France. In the 10th century, the French painted the doors of traitors and criminals yellow. The German managers say that yellow symbolizes jealousy in Germany. These managers from France and Germany would rather leave a different type of flower for their guests. 3C. How would you handle this situation if you were a geocentric manager (what would you tell the French and German managers to do)?…This is the stage when the individual does not need to make effort of maintaining the change because the behaviour change is completely integrated into his lifestyle. Preparation Maintenance Action TerminationWhen responding to an emotional outburst, which approach is characterized by dealing with the situation or person?