Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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You arrive at an industrial company’s purchasing manager’s office on time. This is your first meeting. After you have waited five minutes, the agent’s secretary says, “He will see you.” After the initial greeting, he asks you to sit down.
For each of these three situations determine:
a. What nonverbal signals is he communicating?
b. How would you respond nonverbally?
c. What would you say to him?
(1) He sits down behind his desk. He sits up straight in his chair. He clasps his hands together and with little expression on his face says, “What can I do for you?”
(2) He sits down behind his desk. He moves slightly backward in his chair, crosses his arms, and while looking around the room says, “What can I do for you?”
(3) He sits down behind his desk. He moves slightly forward in his chair, seems hurried, yet is relaxed toward your presence. His arms are uncrossed, he looks you squarely in the eye, and with a pleasant look on his face says, “What can I do for you?”

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