Fatema, Mariam, and Layan are three dental hygienists who work for Dr. Amnah at Family Dentistry. All three hygienists do pretty much the same thing every day. On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, and normal checkup. Dr. Amnah, on the other hand, has quite unpredictable job. She has to respond to all types of teeth-related emergencies including having to do surgeries. All three hygienists always try to help each other out, have a very good attitude in general toward each other, and keep each other informed about matters that are relevant to them and to Dr. Amnah. Fatema specifically takes on the role of attending all community-related voluntary meetings and functions where Family Dentistry may have a stake or are asked for involvement. On her own time, she keeps up on all dental regulations and business-related news that may have an impact on the firm. Mariam speaks up and offers constructive suggestions regarding opportunities to improve ‘Family Dentistry’ functioning. She also addresses problems that could lead to negative consequences for ‘Family Dentistry’. Layan, on the other hand, can be described as the unofficial publicist of Family Dentistry. She always represents the firm in a very positive way away from work. In groups she belongs to, at the social club, or at her children's school, she is always proud about how good it is to work at Family Dentistry. Dr. Amnah couldn't be happier to have such wonderful people working with her. Questions: 1. Fatema, Mariam, and Layan contribute most directly to the business goals of the Family Dentistry practice. Which of the dimensions of task performance do you think they are contributing through? Which of the dimensions of task performance do you think Dr. Amnah is contributing through? Explain.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
Problem 52P
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Fatema, Mariam, and Layan are three dental hygienists who work for Dr. Amnah at Family Dentistry. All three hygienists do pretty much the same thing every day. On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, and normal checkup. Dr. Amnah, on the other hand, has quite unpredictable job. She has to respond to all types of teeth-related emergencies including having to do surgeries. All three hygienists always try to help each other out, have a very good attitude in general toward each other, and keep each other informed about matters that are relevant to them and to Dr. Amnah. Fatema specifically takes on the role of attending all community-related voluntary meetings and functions where Family Dentistry may have a stake or are asked for involvement. On her own time, she keeps up on all dental regulations and business-related news that may have an impact on the firm. Mariam speaks up and offers constructive suggestions regarding opportunities to improve ‘Family Dentistry’ functioning. She also addresses problems that could lead to negative consequences for ‘Family Dentistry’. Layan, on the other hand, can be described as the unofficial publicist of Family Dentistry. She always represents the firm in a very positive way away from work. In groups she belongs to, at the social club, or at her children's school, she is always proud about how good it is to work at Family Dentistry. Dr. Amnah couldn't be happier to have such wonderful people working with her.

Questions: 1. Fatema, Mariam, and Layan contribute most directly to the business goals of the Family Dentistry practice. Which of the dimensions of task performance do you think they are contributing through? Which of the dimensions of task performance do you think Dr. Amnah is contributing through? Explain.

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