GoPro demonstrated a large number of positive linkages between the 5 Ps and the 5 Cs, especially from the company’s perspective. The overall problems demonstrate

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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GoPro demonstrated a large number of positive linkages between the 5 Ps and the 5 Cs, especially from the company’s perspective. The overall problems demonstrate

  a.

if a firm can get the 5 Ps right, the corresponding 5 Cs will fall into place.

  b.

customers want it right from their perspectives every time.

  c.

neither the 5 Ps nor the 5 Cs are sufficient to address the marketing challenges of high-tech companies.

  d.

not all of the 5 Ps or the 5 Cs are equally important to the customer

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