Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the following questions should be asked: - Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost? - Does the process eliminate steps that do not add value? - Does the process maximize customer value as perceived by the customer? - Will the process win orders? A Time-Function Map is similar to a flow process chart, but with time added to the horizontal axis. With time-function mapping, notes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis.

Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the following questions should be asked: - Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost? - Does the process eliminate steps that do not add value? - Does the process maximize customer value as perceived by the customer? - Will the process win orders? A Time-Function Map is similar to a flow process chart, but with time added to the horizontal axis. With time-function mapping, notes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter4: Linear Programming Models

Section4.8: Data Envelopment Analysis (dea)

Problem 41P

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Heizer and Render advises that when analyzing and designing processes to transform resources into goods, the followingquestions should be asked:- Is the process designed to achieve competitive advantage in terms of differentiation, response or low cost?- Does the process eliminate steps that do not add value?- Does the process maximize customer value as perceived by the customer?- Will the process win orders?A Time-Function Map is similar to a flow process chart, but with time added to the horizontal axis. With time-function mapping,notes indicate the activities and arrows indicate the flow direction, with time on the horizontal axis. 1. Choose a process within your organization and construct a Baseline Time-Function Map
Three professors are grading a combined final exam. Each is grading different questions on the test. One professor requires three minutes to finish her portion, a second takes six minutes, and the third takes two minutes. Assume that there is no learning curve effect. a) What will be their hourly output? b) If there are 45 tests to grade, how long will the grading take? c) If each professor were to grade the exams separately in 18 minutes, how long would it take to grade the 45 tests? How long if another professor (who also required 18 minutes) joined them? d) If another professor pitches in just to help the second professor in the original arrangement, how long will it take the four of them to grade the tests? e) If a fifth professor offers to help, what might happen?
Three professors are grading a combined final exam. Each is grading different questions on the test. One professor requires three minutes to finish her portion, a second takes six minutes, and the third takes two minutes. Assume that there is no learning curve effect. a) What will be their hourly output? b) If there are 45 tests to grade, how long will the grading take? c) If each professor were to grade the exams separately in 18 minutes, how long would it take to grade the 45 tests? How long if another professor (who also required 18 minutes) joined them? d) If another professor pitches in just to help the second professor in the original arrangement, how long will it take the four of them to grade the tests? e) If a fifth professor offers to help, what might happen? *Need answers for parts d and e only*
State whether the following statements are true or false. If the statement is false, write its correct answer: 1. Process and Product design should be put in a way to reach customer satisfaction, and decrease profit and selling. Answer: 2. Operations management can be utilized in Process design, for it is beneficial to reduce the value of the product at every phase of its production. Answer: 3. A flow chart is a diagram that uses arrows and different symbols to represent consecutive events of a workflow or process. Answer: 4. The five key performance factors to access a process performance are: quantity, speed, dependability, flexibility and cost. Answer: 5. The process design consists of different steps and stages that are classified in an unorganized order, for the successful creation of the final product. Answer: 6. In the service industry, it’s possible to separate service design from process design. Answer: 7. Design is any part of an organization which…
Scott, COO for Barcelona Restaurant Group, says he has a three-step process for hiring potential managers. After an interview, he sends each candidate on a "shop." This involves visiting one or two Barcelona locations and spending a $100 allowance on food. Afterward, each candidate writes an essay about the experience. If the candidate proceeds to the third step, Scott asks them to work a shift as if they have worked for Barcelona for six months. For Scott, this process acts much like a: quality-of-fill metric. yield ratio. O employee profile. O realistic job preview.
Quasi-Tech Corporation produces specially machined parts. The parts are produced in batches in one continuous manufacturing process. Each part is custom produced and requires special engineering design activity (based on customer specifications). Once the design is completed, the equipment can be set up for batch production. Once the batch is completed, a sample is taken and inspected to see if the parts are within the tolerances allowed. Thus, the manufacturing process has four activities: engineering, setups, machining, and inspecting. Costs have been assigned to each activity using direct tracing and resource drivers as follows: Activity Expected Cost Activity Driver Activity Capacity Engineering $1,000,000 Engineering hours 5,000 hours Setups 900,000 Setups 200 setups Machining 2,000,000 Machine hours 25,000 machine hours Inspection 800,000 Inspection hours 2,500 inspection hours Quasi-Tech produces two models: Model C and Model D. The following table…
Smooth Chin Device Company The Smooth Chin Device Company is a manufacturer of high--end electric razors. These razors are produced using a machine--paced process. For each razor, a tray with components enters the process at the beginning of a conveyor belt. The tray then passes through the six steps (consisting of various tasks) explained in the table below. Workers perform the assembly operations on the moving tray. The last step consists of an inspection of the then fully assembled razor. The activity times of the process are as follows: Station Tasks A Preparation 1. Lay out chassis [12 sec] 2. Lay out screws [15 sec] 3. Lay out all other components [17 sec] Total time for A: 44 sec B Assembly 4. Perform task AS1 [10 sec] 5. Perform task AS2 [10 sec] 6. Perform task AS3 [20 sec] Total time for B: 40 sec C Assembly 7. Perform task AS4 [14 sec] 8. Perform task AS5 [16 sec] 9. Perform task AS6 [20 sec] 10. Perform task AS7 [5 sec] Total time for C: 55 sec…
Smooth Chin Device Company The Smooth Chin Device Company is a manufacturer of high--end electric razors. These razors are produced using a machine--paced process. For each razor, a tray with components enters the process at the beginning of a conveyor belt. The tray then passes through the six steps (consisting of various tasks) explained in the table below. Workers perform the assembly operations on the moving tray. The last step consists of an inspection of the then fully assembled razor. The activity times of the process are as follows: Station Tasks A Preparation 1. Lay out chassis [12 sec] 2. Lay out screws [15 sec] 3. Lay out all other components [17 sec] Total time for A: 44 sec B Assembly 4. Perform task AS1 [10 sec] 5. Perform task AS2 [10 sec] 6. Perform task AS3 [20 sec] Total time for B: 40 sec C Assembly 7. Perform task AS4 [14 sec] 8. Perform task AS5 [16 sec] 9. Perform task AS6 [20 sec] 10. Perform task AS7 [5 sec] Total time for C: 55 sec…
A process has seven elements composed of combination of worker and machine. Elements A, B, D, and F are worker-controlled while elements C and E are machine controlled. Element G is a worker-controlled irregular element performed every five cycles Machines are idle during elements A, D, and G. Two units are produced every cycle. Below are the observed time (in minutes) and performance rating of each element. Work Element Observed Time (in minutes) Performance Rating A 0.75 115% B 1.20 120% C 1.40 N.A. D 1.05 90% E 1.25 N.A. F 1.20 105% G 1.60 85% Worker's allowance is 20% a) Determine Normal Time . Answer in 4 decimal placesb) What is the standard time? Round up answer in 2 decimal places.c) If the worker's performance during actual production is 125% on all manual elements for seven hours worked on an eight-hour shift, how many units will be produced? Round up answer in integer value.d) Determine the worker's efficiency (in percentage). Answer in 2 decimal places
A process is replicated in another country where wages are 50 percent lower. Staffing and processing times are identical. What would be the effect on the costs of directlabor?a. Costs of direct labor would be 50 percent lower.b. Costs of direct labor would be the same.c. Costs of direct labor would be 50 percent higher.d. Cannot determine from the given information.
Is the process/sequence easy to follow/understand? YES or NO? Defend your answer.
An example of a nonfinancial Balanced Scorecard measure concerning internal business processes would be average manufacturing time for key products. True or False