Hello! I need help with our homework. We need to identify the Ben & Jerry's Organizational Development which could help a company that we chose, which is a company engaged in the business of trading goods, such as consumer products (canned goods, housewares, toiletries, dry goods, and food products, among others) on a wholesale and retail basis. Basically grocery store, in simpler words. Can someone please help me out? Thank you!

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Hello! I need help with our homework. We need to identify the Ben & Jerry's Organizational Development which could help a company that we chose, which is a company engaged in the business of trading goods, such as consumer products (canned goods, housewares, toiletries, dry goods, and food products, among others) on a wholesale and retail basis. Basically grocery store, in simpler words. Can someone please help me out? Thank you!

Ben & Jerry's (A): Team
Intervention
Development
"Two real guys," Ben Cohen and Jerry Exhibit 1 from the 1988 annual report). Sales
Greenfield, head Ben & Jerry's Homemade doubled annually from 1984 to 1986 and
Inc., an independent ice cream producer that increased nearly 50 percent from 1987 to
has gained market share and public approba- 1988. The company is today the super-
tion against industry competitors Häagen- premium market leader in Boston and New
Dazs (made by Pillsbury), Frusen Glädjé (made York City and distributes its products in gro-
by Kraft), and Steve's. The story of the found- cery stores and mom-and-pop convenience
ers has a romantic, antiestablishment quality outlets in Florida, the West Coast, and parts
to it that reads like a new-age entrepreneur's of the Midwest. Some 80 franchises operate
dream.
scoop shops in these markets, and the
The "boys," childhood friends, each dropped company's “pints" manufacturing facility and
out of college in the late '60s, worked at odd headquarters in Burlington have become
jobs for a time, and together opened a small Vermont's second-largest tourist attraction
ice cream scoop shop in Burlington, Vermont, with over 600,000 visitors annually.
in 1978 with scant know-how (they learned In addition to expanding this facility, B&J's
ice-cream making through a $5 correspon- recently built a novelty plant in Springfield,
dence course) and less capital (they started Vermont, to manufacture ice-cream brownie
with $12,000–a third of it borrowed). But bars and stick pops and leased space to house
they had something else going for them: a its marketing, franchising, promotion, and
combination of old fashioned values and new- art departments. Today, over 350 people
fangled ideas.
Neither Ben nor Jerry had any intention of clock, staffed by a few dairy experts and
becoming businessmen. From the start, how- many more offbeat people who gravitated to
ever, both were committed to making the best the company because of competitive wages,
ice cream possible and to having fun while its funky image, and its social mission. Among
doing it. More than this, these "self-styled the production staff is a team of handicapped
Vermont hippies," as the press calls them, were employees who have distinct and important
committed to the simple notion that business responsibilities.
draws from the community and is obliged to The product side of B&J's blends what Time
give something back to it. In the early days, magazine calls "incredibly delicious" ice cream.
this meant giving away ice cream to loyal cus- The story goes that Ben has deficient taste
tomers and worthy charities. As the company buds, so products have to be particularly
grew to sales of near $50 million, B&J's pungent to stir his palate. This means "double-
embraced what it calls a social mission to fudge" and "big-chunk" add-ins to the ice
improve the quality of life-not only of employ-
ees, but also locally, nationally, and assortment of T-shirts, Vermont "cow"
internationallyand to do so in an innovative paraphernalia, and wacky promotions all
and upbeat way.
The economics of B&J's show fast-track B&J's commercial success. And, yes, the
growth over the past several years character- founders insist on having fun. At annual
istic of very successful startup companies (see meetings, Jerry, trained in carnival tricks, uses
work at B&J's. Production runs around the
cream. Funky flavors, like "Cherry Garcia," an
make word-of-mouth marketing the key to
selected cases
Transcribed Image Text:Ben & Jerry's (A): Team Intervention Development "Two real guys," Ben Cohen and Jerry Exhibit 1 from the 1988 annual report). Sales Greenfield, head Ben & Jerry's Homemade doubled annually from 1984 to 1986 and Inc., an independent ice cream producer that increased nearly 50 percent from 1987 to has gained market share and public approba- 1988. The company is today the super- tion against industry competitors Häagen- premium market leader in Boston and New Dazs (made by Pillsbury), Frusen Glädjé (made York City and distributes its products in gro- by Kraft), and Steve's. The story of the found- cery stores and mom-and-pop convenience ers has a romantic, antiestablishment quality outlets in Florida, the West Coast, and parts to it that reads like a new-age entrepreneur's of the Midwest. Some 80 franchises operate dream. scoop shops in these markets, and the The "boys," childhood friends, each dropped company's “pints" manufacturing facility and out of college in the late '60s, worked at odd headquarters in Burlington have become jobs for a time, and together opened a small Vermont's second-largest tourist attraction ice cream scoop shop in Burlington, Vermont, with over 600,000 visitors annually. in 1978 with scant know-how (they learned In addition to expanding this facility, B&J's ice-cream making through a $5 correspon- recently built a novelty plant in Springfield, dence course) and less capital (they started Vermont, to manufacture ice-cream brownie with $12,000–a third of it borrowed). But bars and stick pops and leased space to house they had something else going for them: a its marketing, franchising, promotion, and combination of old fashioned values and new- art departments. Today, over 350 people fangled ideas. Neither Ben nor Jerry had any intention of clock, staffed by a few dairy experts and becoming businessmen. From the start, how- many more offbeat people who gravitated to ever, both were committed to making the best the company because of competitive wages, ice cream possible and to having fun while its funky image, and its social mission. Among doing it. More than this, these "self-styled the production staff is a team of handicapped Vermont hippies," as the press calls them, were employees who have distinct and important committed to the simple notion that business responsibilities. draws from the community and is obliged to The product side of B&J's blends what Time give something back to it. In the early days, magazine calls "incredibly delicious" ice cream. this meant giving away ice cream to loyal cus- The story goes that Ben has deficient taste tomers and worthy charities. As the company buds, so products have to be particularly grew to sales of near $50 million, B&J's pungent to stir his palate. This means "double- embraced what it calls a social mission to fudge" and "big-chunk" add-ins to the ice improve the quality of life-not only of employ- ees, but also locally, nationally, and assortment of T-shirts, Vermont "cow" internationallyand to do so in an innovative paraphernalia, and wacky promotions all and upbeat way. The economics of B&J's show fast-track B&J's commercial success. And, yes, the growth over the past several years character- founders insist on having fun. At annual istic of very successful startup companies (see meetings, Jerry, trained in carnival tricks, uses work at B&J's. Production runs around the cream. Funky flavors, like "Cherry Garcia," an make word-of-mouth marketing the key to selected cases
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