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How can social CRM enhance customer relationship management, and what are the tools and techniques used for social media integration in CRM?
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- Explain the concept of social CRM (SCRM) and its significance in the age of social media. How can businesses leverage SCRM to enhance customer engagement and loyalty?Explain the concept of social CRM and its impact on managing customer relationships in the age of social media.Describe the concept of social CRM and how it leverages social media for customer engagement and support.
- Explore the concept of social CRM and its significance in the era of social media. How can businesses leverage social CRM to improve customer engagement?Discuss the concept of Social CRM (SCRM) and its significance in today's business landscape. Provide examples of how social media data can be integrated into CRM systems.Why is it important for the goals of a social media marketingcampaign to be both clear and flexible?
- In the context of CRM, how do companies use social media integration to enhance customer engagement and brand perception?What are the problems encountered by SMEs when using social media for marketing?Discuss social media applications and the variety of purposes for which these applications are used. Research to find some of the ways that businesses are successfully using social media applications to succeed.
- What are the top 3 priorities of businesses using social media marketing? Using your social media experience with various platforms, explain how you've seen companies use social media marketing to focus on these priorities. In other words, provide some examples and instances of how you've seen these priorities played out in social media.In measuring the results of social media, what are the (a) advantages and (b) disadvantages of performance measures linked directly to revenues versus costs?