I need this business letter to be revised. The letter is to a customer that has a air conditioner problem that needs fixed. Our database is down and is affecting her warranty. I just need this to be revised to be more profesional.
September 14, 2023
Matt’s One Hour Air Conditioning & Heating
Dear Melissa,
My name is Grace Lathrop with Matt’s One Hour Air Conditioning & Heating Company. We received an email from you explaining your air conditioner that has unfortunately malfunctioned due to a broken capacitor. I understand your frustration and I will help get this problem resolved right away for you. When I looked up your account in our database, it appeared as inactive. I looked into this problem more and discovered a technical issue on our end. We are under new ownership and our system has not been updated over to the new owner. This is what made your account appear inactive. We are getting our database refreshed so our new owner has chosen to honor any warranty from the previous owner so your warranty will cover the capacitor. Let me know if you have any questions or concerns that I can help you with.
I need this business letter to be revised. The letter is to a customer that has a air conditioner problem that needs fixed. Our database is down and is affecting her warranty. I just need this to be revised to be more profesional.
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