If customer satisfaction doesn't always lead to customer loyalty, firms may need to focus additional effort on __________ strategies. a. remediation b. retention c. rework d. repatriation e. reprocessing
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If customer satisfaction doesn't always lead to customer loyalty, firms may need to focus additional effort on __________ strategies.
a. remediation
b. retention
c. rework
d. repatriation
e. reprocessing
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- Ma4. JE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 1) A company's business section of the annual report provides vital information about the company's products, its marketing and promotion, sales and distribution strategies, product design and development, manufacturing and quality assurance, and inventory management. 1._______________ 2) Learning about what's happening in the industry, markets, general economic conditions, trends in product development, and specific company strategies puts a company's numbers in context and helps you understand why they turned out as they did. 2._________________ 3) Accounting data should paint a picture of the results of implementing a particular business strategy by a company. 3._______________To generate value it is best to link IT strategy as closely as possible to business strategy. A. True B. FalseDuring a roundtable meeting, one of your business associates suggests using a survey during the analysis phase/start-up process. Why might you consider doing so? a) To establish business type b) To analyze an income statement c) To influence a competitor d) To determine customer wants/needs
- Data mining is the process of O a. Sharing of data between sales,marketing and service b. The identification of meaningful patterns and rules from large amounts of detailed data O c. Maintaining a database of only customer complaints d. Ensuring that third party data is integrated in the warehouseWhich of following is correct? (a)The value chain explains why an entity has a competitive advantage; (b) The value chain examines how an organisation has a competitive advantage; (c)It provides answers on how an organisation elects to compete; (d) It helps an entity to determine the steps to be taken beat its rivals on priceWhich one of the following is a simple guide used to compile relevant information about a company's environment including economic, competitive, and political trends that may affect a firm? A) workforce requirement matrix B) environmental scan worksheet C) external resource system table D) potential globalization network
- PLEASE ANSWER PART A OF THE BELOW QUESTION AND THE REMAINDER OF THE QUESTION WILL BE ASKED AS A FOLLOW UP QUESTION All answers MUST be delivered from a Sales, Tactical/middle management perspective. 1. a) Show how the Sales department can be computerised since Levi currently uses a manual system. Recommend one computerized system. *Application strategy with reason *Two advantages 1. b) From the perspective of your department and management level, discuss the effect of the PESTLE Analysis. Suggest ONE factor from three of the six external influences (PESTLE) that may be upsetting the business process(es) you have chosen and ONE factor from three of the six external influences (PESTLE) that may interrupt customers’ experiences. Request information from TWO other departments(Production, Distribution, Sales, Finance & Accounting, Human Resources) that could assist in your investigation. Please specify both the TYPE, and specific CONTENTS of the report you are requestingPlease do not give solution in image format thanku Strategic planning is a process in which an organization's leaders define their vision for the future and identify their organization's goals and objectives. The process includes establishing the sequence in which those goals should be realized so that the organization can reach its stated vision. Analyse the concept on strategic planning and different types of planning for organisation.Discontinuing a product or segment is a huge decision that must be carefully analyzed. Which of the following would be a valid reason to continue an operation? a. Variable costs are more than revenues. b. Variable costs are less than revenues. c. Allocated fixed costs are more than revenues. d. Losses are minimal.
- Targeting customers by matching the company capabilities, strengths, and product features with customer need results in ___ service offering in the eyes of target customers * a. win-win b. superior c. satisfying 2. Firms need to focus on customer volume instead of focusing on customer value and fit. This statement is considered ___ * True False FallacyIdentifying the metrics underlying the performance of a given business unit is a key aspect of ____. A) developing portfolio models B) managing brands C) itemizing corporate report cards D) planning products E) separating product lines into SBUsAll answes MUST be delivered from a Marketing, Tactical management perspective. 1. a) Show how the Marketing department can be computerised since Levi currently uses a manual system. *Application strategy with reason *Two advantages 1. b) From the perspective of your department and management level, discuss the effect of the PESTLE Analysis. Suggest ONE factor from three of the six external influences (PESTLE) that may be upsetting the business process(es) you have chosen and ONE factor from three of the six external influences (PESTLE) that may interrupt customers’ experiences. Request information from TWO other departments(Production, Distribution, Sales, Finance & Accounting, Human Resources) that could assist in your investigation. Please specify both the TYPE, and specific CONTENTS of the report you are requesting