Answered: Is there anything wrong with the set-up…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 2OTJVC

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Twin Sisters Noodle House: Don’t Ever Leave Me The lady manager of a bank's branch in Malolos City was amused to hear her high school classmate, Marylou Andres, declare: "In my noodle house business, I never use paper to communicate with my subordinates. As soon as hire anyone, I give him or her verbal instructions on what I expect them to do. Once a week, I call everyone to a meeting and I relay to them my general Instructions for the week." Marylou and her twin sister, MaryAnn, jointly own and manage TWIN SISTERS NOODLE HOUSE. Their main shop is located at Malolos with a complement of nine Employees composed of a supervisor, a cook, an assistant cook, a cashier, two waiters, A driver, a security guard, and a janitor. At the beginning, there were only three of them, The twins and a helper. They did all they can to make the venture a viable concern. Between the three of them, they performed the various functions related to cooking, Purchasing, promoting, maintaining cleanliness, and the like. As customers slowly Poured in, they gradually hired people until there were nine of them. Five years after their successful Malolos operations, the twins opened a branch At a junction in Plaridel. MaryAnn took charge of managing the branch. Within a few Months, the branch showed potentials greater than the Malolos main. The twins were experiencing the joys of a successful venture when Marylou suddenly took a leave to undergo surgery to remove gallstones in her system. The situation forced MaryAnn to simultaneously manage the two outlets. After a while, the cook in Malolos began to experience discomfort in MaryAnn's Management style. He complained about the restrictive policies of MaryAnn. He was Scolded several times for doing what he normally did when Marylou was supervised. For instance, MaryAnn questioned the quality of seasoning he applies on the food he cooks. He was also scolded for using kitchen utensils on instances Marylou Thought as inappropriate. The cook started to harbor ill feelings toward MaryAnn. He thought he can no Longer work effectively under such conditions. When a job opening for another restaurant was relayed to him by a friend, he applied. When he was informed that he will be hired, he resigned from Twin Sisters Noodle House. Guide Questions: Is there anything wrong with the set-up of the firm? If you were MaryAnn, what will you do?

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