Four employees at a fast-food restaurant each perform one of the four activities in serving a customer: greet customer, take order, process order, and deliver order. The processing time for each activity is given as follows: Greet customer Take order Process order Deliver order B) 68% Assume demand is unlimited. What is the average labor utilization? OA) 50% C) 40% Activity D) 162% Processing time per customer 2 seconds 30 seconds 60 seconds 5 seconds
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- Scenario: Ollie considers employees to be its key resource, and training at Ollie amounts to its biggest investment it can make in its employees, according to David Lamb, Ollie’s vice president of learning and media services. Ollie’s new employees participate in three weeks of training that includes watching satellite broadcasting as well as working with interactive web-based training materials. Training continues on the job, as each new employee begins working alongside a certified field trainer, service manager, or branch manager, who observes how the employee performs. Question: How do Ollie’s training efforts demonstrate alignment with the organization’s strategy? provide bullet points onlyA recurring maintenance job in a factory is being done by a three-man crew. Due to the nature of the job and space limitations, it was observed that two of the men were idle 37% of the time; one of the men was also idle an additional of the time, and at any given time only one man was required. The men were each paid P24.00 per hour. Each time the job was performed a set of tools and equipment with a value equivalent to P36.00 per hour was used. If the three-men crew could complete the work in 5 hours, which crew size would be the most economicalHelp ! Choice Bank receives credit card applications that need to be reviewed for a decision. There are two types of applications; preapproved, and non-preapproved. Preapproved applications only need a quick review and therefore take 6 minutes to process. Applications that are not preapproved need a secondary credit check and take 15 minutes to process. The bank receives 10 preapproved applications every hour and 6 applications that are not preapproved every hour. What is the utilization of the process? Group of answer choices 50 % 62.5 % 68.75 % 75 % 100 %
- What is Takt time? Calculate the Takt time for an 8-hour day that has two 10-minute breaks and one 30-minute lunch. The customer would like to have 100 parts per day.Cubway, the sandwich shop, is run by Jim, Tim and Kim. When a customer arrives, Jim spends 5 minutes taking order from the customer. After this, Tim prepares bread and Kim prepares filling for the order. These activities are performed in parallel, and take 6 and 12 minutes respectively. Jim then assembles the bread and filling, which takes 4 minutes of his time. Finally, Tim spends 1 minutes in delivering the order and taking payment. What is maximum number of sandwiches Cubway can make per hour? (In other words, what is the capacity of the process in sandwiches per hour?)Charles Lackey operates a bakery in Idaho Falls, Idaho. Because of its excellent product and excellent location, demand has increased by % in the last year. On far too many occasions, customers have not been able to purchase the bread of their choice. Because of the size of the store, no new ovens can be added. At a staff meeting, one employee suggested ways to load the ovens differently so that more loaves of bread can be baked at one time. This new process will require that the ovens be loaded by hand, requiring additional manpower. This is the only thing to be changed. The bakery currently makes loaves per month. The pay will be $ per hour for employees and each employee works 160 hours per month.Charles Lackey can also improve the yield by purchasing a new blender. The new blender will mean an increase in his investment. This new blender will mean an increase in his costs of $ per month, but he will achieve the same new output (an increase to ) as the change in labor…
- Go Fly (GF), a startup airline, installed five self-serve kiosks to check in passengers atits Denver gate. In comparison to the five employees that were previously responsiblefor checking in passengers, the average processing time per customer is higher with thekiosks. In addition, customers are still trying to learn the menus in the kiosk, and somepassengers just don’t quite get it: The coefficient of variation of the processing time ishigher with the kiosks than with the employees. In terms of demand, the interarrivaltime of customers has decreased, but the coefficient of variation of interarrival times hasnot changed. Which of the following will happen regarding the average number of passengers waiting in line to check in with the kiosks relative to the average number whenthe employees did this task?a. It will decrease.b. It will stay the same.c. It will increase.d. It may decrease or increase.Data Products, Inc., packages and distributes a variety ofpersonal computer-related products. A time study hasbeen conducted for a job packaging 3.5-inch personalcomputer diskettes for shipment to customers. The jobrequires a packager to place 20 diskettes in a rectangularplastic bag, close the bag with a twist tie, and place thefilled bag into a bin, which is replaced by another workerwhen it is filled. The job can be broken into four basic elements. The elemental times (in minutes) were ob-tained from the time study for 10 job cycles shown in the following table. a. Using an allowance factor of 16%, determine the stan-dard time for this job. b. Determine the number of cycles for this time studysuch that the company would be 95% confident that theaverage time from the time study is within 4% of thetrue average cycle time.The manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”. To understand the existing system and the new system;1. If you plan an interview with the manager of “RRR”.a. State which structure you choose for the interview? Why?b. Make 3 open-ended and 3 closed questions matching the structure of the interview.
- A coffee shop has the following activities. All activities are performed by one person (the same person is taking the order, preparing coffee, heating the sandwich, and checking out the customers): Activity Activity Time per Customer Take order 30 seconds Prepare coffee 40 seconds Heat sandwich 10 seconds Checkout customer 20 seconds If the demand rate is 15 customers per hour, what are the flow rate (in customers per hour), utilization, and cycle time (in minutes per customer)?Terex Corporation is a global manufacturer of aerial work platforms and materials processingmachinery. They design, build and support products such as large lifting equipment used inconstruction. The company makes most pieces to order and customizes them to meet customers’unique preferences.Terex maintained a manual system for yard management at their transfer centre in Washingtonthat is always full of lifting equipment, which generated excessive costs for what should have beena relatively simple process of locating customers’ units to prepare them for delivery. A wallboardand sticker system was a low-tech solution for identifying equipment items in the yard at Terex.While inexpensive in itself, the solution cost around six minutes every time an employee had tolocate a unit in the yard. It also required a considerable number of hours to be spent each monthtaking physical inventories. After a successful pilot, the company approved a new solution, replacingstickers, yard maps, and…Terex Corporation is a global manufacturer of aerial work platforms and materials processingmachinery. They design, build and support products such as large lifting equipment used inconstruction. The company makes most pieces to order and customizes them to meet customers’unique preferences.Terex maintained a manual system for yard management at their transfer centre in Washingtonthat is always full of lifting equipment, which generated excessive costs for what should have beena relatively simple process of locating customers’ units to prepare them for delivery. A wallboardand sticker system was a low-tech solution for identifying equipment items in the yard at Terex.While inexpensive in itself, the solution cost around six minutes every time an employee had tolocate a unit in the yard. It also required a considerable number of hours to be spent each monthtaking physical inventories. After a successful pilot, the company approved a new solution, replacingstickers, yard maps, and…