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- what conflicts may arise between line and staff personnel and how does effective communication ease the conflict ?Jenny is preparing to send a memo to the staff informing them of the upcoming interdepartmental Cricket Competition. However, she is unsure as to what channel to use. As her assistant, explain to her the following:A. What is communication and its importance to the organization B. What are the best possible channels and why C. The process of communication D. What are some factors that can affect the quality of the communication she is about to send?Chuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? Question: If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Communication Definition What role does communication play in customer service? What is effective communication? What modes of communication do you use with customers? How would one gain this knowledge and learn from this experience?
- Communication at Fresh Munchables has traditionally been all over the place. Both misinformation and a lack of information among all levels of employees have created many avoidable problems over the years. While developing the new compensation system for Fresh Munchables, what kind of communication strategy should the compensation team incorporate, and why?In Class, 10-25 Minutes for Teams Your market research firm is planning to conduct surveys to gatherinformation for a number of clients. Your boss hasasked you and a few other new employees to dosome preliminary work. She has asked each of youto choose three of the topics (from among the following six listed} that will be included in the projectand to prepare an analysis of the advantages and disadvantages of each these communication methodsof collecting prima,y data: mail questionnaires. telephone interviews. face-to-face interviews, and onlinequestionnaires. a. The amount of sports nutrition drinks consumed ina cityb. Why a local bank has been losing customersc. How heavily the company should invest in manufaauring and marketing home fax machinesd. The amount of money being spent .. over the stateline .. for lotte,y ticketse. What local doctors would like to see changed in thecity's hospitalsf. Consumers' attitudes toward several sportscelebrities46. Mr. Salman, who is the supervisor in the production department of a company, sent a message to the production manager in his organization. It is an example of __________. a. Horizontal communication b. Upward communication c. Downward communication d. External Communication 47. While developing an organisation structure, which of the following refers to "assessing the capacities and abilities of the people available to manage different positions in the organization along with other resources"? a. Revise the system on the basis of assessment of personnel and funds b. Determine and assessing the structure c. Clear definition and assessment of objectives d. Identifying the activities and grouping them into convenient classes
- Problem:The director of D&N Printing believes there is not enough face-to-face communication happening in the company, and that this is having a detrimental effect on team-building, communication and understanding. Staff tend to gravitate towards using instant messaging and emails for their communications, instead of face-to-face interactions. Question: How could you facilitate improvements to the communication issue found in D&N Printing? What steps you would take to embrace, resource, and effectively implement a positive change to the company and workplace policies and procedures.Pretend you are the communications director for the Sunshine Fitness Club, a popular gym in downtown Honolulu. The club is ready to unveil its new Sunshine Fitness Nursery and Sunshine Fitness Day Care, two on-site facilities that will provide care and supervision for the children of club members. The nursery is available for children ages 6 months to 3 three years. The day care is for children age 4 to 10. Both facilities are staffed with trained child-care professionals. Both are located on the third floor of the gym. Both facilities are free for members’ children. Children can only stay for up to two hours each time the member-parent visits the gym. There is a first-floor lounge area where members may enjoy refreshments that they bring from home. Because of the new facilities, the third-floor cafe has been closed. Using the positive-message pattern covered in the "Positive & Informative Messages" handout, write a letter (including full header) to fitness center members…a) Write a formal emailYou have heard that Professor Beth Brown from the University of Sidney, Australia will becoming to UiT, Narvik in January. She is renowned within her field (choose a field), and youhave always wanted to see her live. It would be fantastic if she could come to talk to yourclass.• Write a formal email and try to make your dream come true. Suggest a couple of topicsshe can talk about.• Include relevant information.• Omit email addresses and contact information but include “Subject”.• You are a student named Knut Pedersen.
- Which communication directions should be more frequent, for a congenial working environment and reasonsHow do communication and collaboration systems improve efficiency and effectiveness? What are some of the communication and collaboration system that are being used by an increasing number of organizations?Without communication, nothing would ever get done in organizations. An organization’s communication climate directly influences whether working relationships will be cooperative and whether information flow will be smooth. List and discuss common barriers to communication in organizations.