Look into the ways in which PC and mobile device users react to software and program issues. Develop a strategy to lessen customer irritability in this market. Which methods did you use while dealing with challenging software or application issues? In what ways have you tried to solve this problem?

Look into the ways in which PC and mobile device users react to software and program issues. Develop a strategy to lessen customer irritability in this market. Which methods did you use while dealing with challenging software or application issues? In what ways have you tried to solve this problem?

Fundamentals of Information Systems

8th Edition

ISBN:9781305082168

Author:Ralph Stair, George Reynolds

Publisher:Ralph Stair, George Reynolds

Chapter2: Hardware And Software

Section: Chapter Questions

Problem 8LO

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Concept explainers

Services

A service is a work that is performed by one person or group of people to benefit others. We state that the services are the solution, technique, or tool of our problems. For example, customer service is a department within a company that helps the customer by solving their issues, which in general are company-related questions. In terms of computers, there are lots of software which give a lot of information. In a computer system, service is in the form of software that performs an automated task, accepts data requests sent from other software and responds to hardware events. These services are loaded automatically in the user's operating system and run in the background without any interaction with the user. For example, Microsoft Windows provides many services that are loaded to accomplish different functions. They optimize the file system, communicate with different devices on the local network.

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Process by which instructions are given to a computer, software program, or application using code.

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