1. How does the proper tone help your readers accept a bad-news mėssage? 2. What are some negative words or phrases to avoid when writing bad-news? 3. Why does using respectful language help you protect your audience's pride?
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- Our purpose in a _________ presentation is to move your audience to take your suggested action. a. Informative b. Decision making c. Persuasive d. Image buildingSELECT THE OPTION THAT BEST ANALYZES THE AUTHOR'S SYNTAX: "I’ve had successes and I’ve had setbacks." A)By utilizing juxtaposition, Clinton emphasizes the unpredictable and yet realistic outcome of one's hard work, which encourages her audience to continue fighting for what they believe in. B)By explaining her good times and bad times, Clinton shows that she is human too, which helps her audience relate to her. C)By making a short- direct statement, Clinton illustrates how unpredictable life can be, which provides a valuable life lesson for her audience. D)By using a short- compound sentence, Clinton accentuates the successes and setbacks in her life, which adds to the depressing mood of her speech.Of the five statements below, which is the main point of the five:a) Listening is essential for serving customers.b) Writing skills are needed for external communication.c) Employees need communication skillsd) Employees need excellent presentational skillse) Assertiveness is a necessary skill for advancement
- (a) How would you explain the concept of nonverbal communication? Elaborate with relevant example. (b) Analyze and discuss how the meaning changes with facial expression, with a relevant exampleWith this approach you should start with a clear statement of the bad news, give the reasons for the decision and end with a positive statement in an effort to maintain a good relationship with the reader. a. Negative Approach b. Indirect Approach c. Positive Approach d. Direct Approach4*. Salim is trying to improve his communication skills in his work environment. He registered his name in a workshop for enhancing business communication through writing different letter formats. During the course, the instructor explained the importance of using a direct approach for positive letters. He supported his argument by saying that: * A.The reader will want to know what is in it for them. B.The reader will want a chance to discuss an issue. C.The reader will be generally interested in what you have to say. D.The reader will need to be reminded why the issue is important. E.It saves the writer time in crafting the message.
- Email continues to be the most common type of written communication in most businesses. This is sentence one What statement best describes sentence 1? Multiple Choice It is irrelevant to this message. It sets the wrong tone. It is a warm and an appropriate opening to the message. It is too long.15. While waiting in a busy checkout line for groceries, you like to chat on your phone. Which guideline for competent communication are you ignoring? Keep your tone civil. Consider the receiver's preferences. Be mindful of bystanders. Understand others' need for undivided attention.While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly. 1. What buffering technique are you using if you provide objective information in your opening? a) Best news b) Compliment d) Facts 2. When presenting your reasons or explanations in a bad-news message, when is it appropriate to be specific? a) When the reasons or explanations will allow you to appear as the “good guy” b) When the reasons or explanations are confidential but won’t create legal liability c) When the reasons or explanations are not confidential and will not create legal liability Read each scenario, and then answer the corresponding question. You recently interviewed a candidate for a position in your…
- 51) Which of the following statements describes communication most accurately? Select one: a. When we experience a misunderstanding, better communication can always solve the problem. b. Honest people will not face ethical challenges as they communicate at work. c. The meaning of every message we send is affected by the communication context. d. Fortunately, if we have hurt someone's feelings by our words, we can erase all bad feelings by apologizing.7. What is a benefit of using jargon in workplace communication? a) It delays communication. b) It reinforces shared knowledge. c) It can cause receivers to feel superior. d) It obscures the message.6- Which of the following is not a feature of non- verbal communication? a. Difficult to learn b. Highly reliable c. Mostly unconscious d. Suitable for documentation