Mega Super is a leading supermarket chain located in Kandy and it has recorded a substantial growth over the last 10 years. However, Mega Super is experiencing an intense competition at the moment from other leading supermarket chains and therefore they are trying to create higher customer value in order to enhance its competitiveness. i. ii. iii. Explain what is meant by customer value with respect to Mega Super. (05 marks) Discuss the core marketing aspects that Mega Super needs to focus on to sustain its competitiveness. (05 marks) Explain how Mega Super has to manage its customers in the stage of post- purchase behavior. (05 marks)

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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1. Assume that Mega Super is a leading supermarket chain located in Kandy and it has
recorded a substantial growth over the last 10 years. However, Mega Super is
experiencing an intense competition at the moment from other leading supermarket
chains and therefore they are trying to create higher customer value in order to enhance
its competitiveness.
i.
ii.
iii.
Explain what is meant by customer value with respect to Mega Super. (05 marks)
Discuss the corc marketing aspects that Mega Super needs to focus on to sustain
its competitiveness.
(05 marks)
Explain how Mega Super has to manage its customers in the stage of post-
purchase behavior.
(05 marks)
(Total marks 15)
Transcribed Image Text:1. Assume that Mega Super is a leading supermarket chain located in Kandy and it has recorded a substantial growth over the last 10 years. However, Mega Super is experiencing an intense competition at the moment from other leading supermarket chains and therefore they are trying to create higher customer value in order to enhance its competitiveness. i. ii. iii. Explain what is meant by customer value with respect to Mega Super. (05 marks) Discuss the corc marketing aspects that Mega Super needs to focus on to sustain its competitiveness. (05 marks) Explain how Mega Super has to manage its customers in the stage of post- purchase behavior. (05 marks) (Total marks 15)
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