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- 1. Casual workdays are: A. A good time to wear flip flops B. Good days to express your personal fashion style (suggestive, punk, etc.) C. Opportunities to wear jewelry that you wouldn't normally wear to work D. None of these 2. The basic rule of thumb for dressing at work is: A. Dress like your coworkers B. Check the fashion magazines C. Dress one position higher than your current position D. All of these E. None of these 3. An individual's maturity and the importance the individual places on his or her job is reflected in the way he or she: A. Behaves at work B. Dresses at work C. Both Behaves at work and Dresses at work D. None of these1. Think of a time when you or someone you knowwalked away from a business rather than stayingto complain about its service or products. Ex-plain why the situation was handled this way. 2. In what ways is it more productive for CSRsto use proactive problem solving when dealingwith customers? 3. Think of a time when you observed an angrycustomer at a grocery store, retail outlet, orbank. Describe the behaviors of the person youobserved. How, in your opinion, could thisanger have been avoided? Once it occurred,how should it have been handed by a serviceprofessional? 4. What companies do you buy from that, likeUSAA, make it a practice to retain customers?What actions do these companies take toQ2 Shrm B Person-Job fit and Person-Organisation fit are important aspects tobeconsidered to ensure the right selection of candidate for a position. Describethe concepts of: b) Person-Organisation Fit Aswer should not be less than 400 words. thank you.
- Test V. If you were the chief executive of a large government department or agency, discussthe major O&M theories, approaches and techniques you would adopt to improve andenhance individual and organizational effectiveness and performance.Y5 Assumptions: facilitative behaviors that organization develop increase its cope with highly fluctuated changing business environment, Do you agree or disagree and why? Recognition is much more powerful than financial rewards in motivating employees. Do you agree or disagree? Why?How can you have clearity score and identify organization based on Deuster dimensions?
- 2. Which of the questions stated below are examples of leading questions? a. Do you have any problems with your landlord? b. What is the square root of 4? c. How much pain are you in? d. How often do you drink alcohol?______ 6. Patricia works for a company that manufactures DVD players. The company is experiencing a decrease in profits since most consumers who were interested in purchasing a DVD player have already done so. Patricia's company is in which of the following stages of the organizational life cycle? A. Maturity C. Introduction B. Growth D. Death and declineQ1: A prevalent theory is that the diversity of the workforce increases organizational effectiveness. A manager wants to know if this relationship holds for her organization. CONSIDER ABOVE SITUATIONN AND Define the problem statement FOR IT, ITS research objectives and research questions.
- Case: Organizational Culture Gone WrongThe power of organizational culture is rarely as obvious as it was at Wells Fargo Bank. Whether positive or negative, culture within an organization drives employee behavior, sometimes in ways that are either not intended or not desired. Consider the case of Wells Fargo Bank where employees were pressured to cross-sell products to their customers. While trying to increase revenues and customer loyalty through selling multiple products is a fine strategy, in this case things went a bit too far. The bank managers emphasized cross-selling and had a goal for each customer to use up to eight products from the bank such as checking and savings account, mortgage loans, and credit cards. Personal bankers who worked at bank branches faced daily, sometimes hourly, sales goals to generate 10 to 20 product sales per day. District managers met multiple times each day with branch managers and employees to track their progress. This high-pressure environment was…and what happens if that clarity of expectations is not present or what is essenti fort clarity of expectations in an organization?It’s important to remember that job satisfaction varies from employee to employee In the same organization under the same conditions, the factors that help one employee feel good about their job may not apply to another employee.Discuss on following,01. Factors determining job satisfaction 02. Organizational Behaviour study is important for an organization development 03. Maslow’s need hierarchy model- Need based theory