Select the best answer for the question.3. What is the house of quality used for?O A. To assess what could go wrong with meeting customer requirementsO B. To translate the voice of the customer into technical specificationsOC. To be used within engineeringOD. To make a summary of the customer requirementsMark for review (Will be highlighted on the review page)Previous QueshmonQue JhprNext Question is

The correct option is (B) Explanation: House of quality refers to a structured planning matrix that…

Answered: Select the best answer for the…

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone 2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3 3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…
Part One: Indicate whether the following sentences are true or false: Process innovation became important with the advanced movement of quality improvement. What is needed today is a radical process innovation.
Activity 2 in Total Quality Management Objective : 1. Comprehend the meaning of quality based on facts 2. Create a standard in defining quality based on preference as a consumer Direction: In a clean paper choose the best tree swing base on your preference and explain the reasons why. Convert your file into PDF Form. THE STORY OF THE OLD TREE SWING IN RELATION TO QUALITY Quality of Design – is a measure of how well the product or service is designed to achieve the agreed requirements Quality of conformance to design – The extent to which the product or service achieves the quality Design CHOOSE THE BEST TREE SWING DESIGN BASED ON YOUR PREFERENCE AND EXPLAIN YOUR ANSWER A E
Q1-Critically analyze the role of Software Process Improvement (SPI) framework to tackle the software process issues to achieve higher product quality. Support your discussion with relevant literature and detailed analysis of success stories of industries who applied this framework to enhance quality(350-400 words)!?
i) The concept of quality is considered to have evolved through stages. However, quality is used to describe a prestigious product. It is one that fits the intended customer’s requirements. Impliedly, the product should possess attributes that enables it meet the customer’s requirement or specification. Now, in identifiably distinctive manner, differentiate quality control from the others or quality assurance. ii) Briefly define hazard, when uncertainty is defined as being a situation in which the determination of risk factors is not possible. It is difficult therefore to calculate the effect of uncertainty upon the tender, and a discussion of uncertainty is out of place here. A builder will see risks in two distinct categories: (a). those that can be insured against and,( b). those that cannot be insured against.
Case study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!” Question 2 Elaborate what should the Training Manager do to ensure that the managers of every department willingly send their staff for the training programmes. include example also
Case Study Training at Hailey’s Construction Shobana, Hailey’s Construction, Sales Manager, read the memo she has just received from Kavelan , the Training Manager, and said to herself,” No way! I’m not going to let Kavelan get away with this. Last month, hhe insisted that 15 of the salespeople spend three days on a course on Quality Control conducted by a trainer. I had my hesitations, but I sent them anyway. On their return, they grumbled constantly about what a bore it was and how their time had been wasted because the content was totally irrelevant to their jobs. Now Kavelan wants another 10 participants. Well, he can just find them somewhere else!” Question 1 Describe the mistakes Hailey’s Construction Training Manager made
Perform the following: 1. Organize a quality circle in your department or institution. Include the following:a. Problemsb. Specific problemsc. Generation of Alternativesd. Involvement of participantse. Organizationf. Procedures 2. Plan for the retirement of older employees of your organization.a. Objectivesb. Strategiesc. Activities
1. Which of the following is classified as value added activities in a hospitality services (5- star hotel) firm? a) Coordination meetings among the user departments to ensure that guest requests are quickly responded b) Stocking large quantities of linens and towels so that the guests are not disappointed on the availability of these c) Introducing a new two-step verification procedure of the menu to be delivered as room service to ensure it is as per order d) None of the above 2. Which of the following best describes the core benefit arising out of a lean implementation? a) The employees will be more aware of the problems in their work area b) The work place will become more cleaner and orderly c) The organization will be able to increase the output with the available resources d) The waste churning out of the process will increase 3. Which of the following statements is true with respect to the performance metrics useful for productivity improvement? a) Cost of quality…
Which of the following statements does NOT help to close the gaps? * a. Service must reflect customer expectations b. Give information on product research and feedback on operations to customers c. educate customers to see the reality of service delivery d. Unlearn perceptions and interpretation of service delivery 2. Displaying performance on the firm's quality standards through surveys and customer advisory panels are examples of ___ of service quality * a. hard measures b. soft measures c. control chart metric
Research for a company (should be existing) here in the Philippine setting, and analyze the following: min of 10 and maximum of 20 sentence each 1. How do they implement quality assurance across their organization? (From the Organization, to their employees, to their market) 2. What are the current practices that governs the moral standards of their employees? And how do they apply CSR? 3. Discuss the company's quality culture.
What are the aspects of quality that and org needs to consider?

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