t one example of delivering poor quality on an IT project. What happened? What would you have done differently? 2. What is quality assurance and why is it important? 3. What are the three main categories of outputs for quality control? 4. Choose one of the experts in quality and exp

t one example of delivering poor quality on an IT project. What happened? What would you have done differently? 2. What is quality assurance and why is it important? 3. What are the three main categories of outputs for quality control? 4. Choose one of the experts in quality and exp

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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Concept explainers

Six Sigma

Six Sigma’s usage for measurement standards goes back to Carl Friedrich Gauss, 1855, when the normal curve concept was introduced.

Quality Control

Quality Management System (QMS), Quality Assurance (QA) and Quality Control (QC) are part of Quality umbrella.

Question

1. Discuss at least one example of delivering poor quality on an IT project. What happened? What would you have done differently?

2. What is quality assurance and why is it important?

3. What are the three main categories of outputs for quality control?

4. Choose one of the experts in quality and explain how this person contributed to field of quality improvement.

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