Q: discuss the possible scenario and cases at work that you will be able to use and apply each of the…
A: Ethical principle of justice is one of the most crucial principles which mean that there should be…
Q: to a recent IBM research of 585 mobile app developers and managers, just one-third of mobile…
A: Every company creates value for customers in terms of product and services. These products and…
Q: Imagine that the goal of a project is to detect people at work. The model has been fed to thousands…
A: We can describe or define prejudice bias as a consequence of cultural influences or preconceptions.…
Q: If you think it is unprofessional when one does not shake hands with a business client or customer…
A: Business client is described as an individual that is either a prospective or an actual purchaser of…
Q: Problem solving is the activity associated with changing the state of what is actually happening to…
A: Problem solving is at the center of human development. It is the techniques we use to get what's…
Q: You are a team leader of a Customer Service center in a medium sized bank. Recently you notice there…
A: Leader: A good leader should have patience, knowledge, and the required skills to convince the…
Q: Rekha is a project manager on a large construction project. Late in the project, her client demands…
A: This project is not in good shape. The client has needs that aren’t being met, but there may not be…
Q: 3. Ethical Principle: Legal Rights & Moral Rights
A: Laws are made to create a minimum standard of behavior, while ethics create a maximum standard of…
Q: Assume that you are working in an organization where your best friend is your colleague. Your friend…
A: Answer : D (Personal ethical dilemma) According to situation A personal dilemma is a situation that…
Q: What is a mental model? What happens when the user's mental model differs from the designer's…
A: Mental models are one of the most important concepts in human–computer interaction . Mental models…
Q: Please answer Numbers 9 and 10. True or False?
A: Just in time is a methodology of production wherein the aim is to maximize the quality of the…
Q: Nadir is a professional salesman in XYZ Company. He has always been able to sell any product.…
A: The measurement and monitoring of customer satisfaction is a fundamental administration movement and…
Q: Looking at critical incident method; imagine 6 situation that can fall under the title of critical…
A: The critical incident method is based on reviewing incidents, collecting facts, analyzing data,…
Q: What are the problems that face the management in any company What the role of key managers What…
A: The management is a cycle of arranging, dynamic, sorting out, driving, inspiration, and controlling…
Q: Come up with a situation where you think it would be useful to calculate Expected Value of Perfect…
A: The price that an individual will be ready to pay to gain access to a piece of perfect information…
Q: DHL is being proactive in notifying customers of problems. Why would this create customer loyalty?…
A: DHL is a global leader in logistics, having a presence in more than 220 countries and over 380,000…
Q: Give 5 essentials of a good business letter. Suppose a situation where you must write a business…
A: The letter is the first-born process of sending a message. At the moment, despite the telephone and…
Q: An organization’s readiness to respond to a crisis is a function of all of the following EXCEPT:…
A: First of all I would like to explain you about the crisis. Crisis is a time when the management is…
Q: Business intelligence systems supports clerical staff and lower managers.true or false
A: Business intelligence can be referred to as a techniques based on computers which are collected and…
Q: Your notebook computer’s hard drive recently crashed, and you decide to take it to a local repair…
A: a) you are the agent. [the agent typically is the party actually performing work.] b) the technician…
Q: Consider the following two scenarios: In Scenario A, you share an office with two women. Every…
A: It is commonly seen that the employees experience discrimination at their workplace because of…
Q: Four of the conflict management strategies are related to employees being less inclined to leave…
A: Conflict Conflicts in an organization are all of the disagreements and arguments that occur between…
Q: Search the Internet for the word “risk” to see how this is used in different contexts, e.g. in…
A: Risk is any uncertainty which can take place at any time. In organizations, they can control…
Q: in problem for Project 14321. You are to advise a reward mechanism for TSC management that will help…
A: For a project to stay under budget, accurate cost assessment is crucial. The difference between a…
Q: Please read carefully and answer the questions in the case scenario: BM CHAPTER 3 You Make the…
A: Question 1) Considering an escalation in the consumption levels of coffee in the United States and…
Q: You are a change management consultant hired to advise top British Airlines management on how to…
A: Airlines industry is one of the versatile in terms of management. There are a lot of risk and…
Q: You and your five high school classmate were recently reprimanded by your teacher because you were…
A: It is important to understand that where teachers face a big problem when dealing with aggressive…
Q: A utility company has two divisions: one serving residential customers and one serving business…
A: c is correct Motivation clashes emerge from a contrast between the inspirations of two parties or a…
Q: You have lived in your apartment for 6 months. You signed a 12 month lease when you moved in. You…
A: The renter asked to agree on a contract before step into a rented house. A lease is a contractual…
Q: Suppose you have some personal problems that were troubling you .Would it be acceptable to attend to…
A: Personal issues for example family problems, illness, emotional difficulties, and life-changing…
Q: Multiple Choice Question 14- Which implementation approach does the book say is more advantageous…
A: "Since you have asked multiple questions so we will solve the first question for you. If you want…
Q: What is groupthink? Give concrete example of a situation (your or other people's experience) where…
A: Making decisions is an essential component of every collaborative activity. Group decision-making…
Q: Which of the following is a potential problem in a multi-business firm? Slower decision making High…
A: A multi-business firm, as the name suggests is a group of businesses managed jointly as one whole…
Q: _______________ is the term for the principle that an employee may be fired for no reason at all?…
A: Termination of an employee can be defined as an end of employee’s work for a company. The company…
Q: During a meeting, your teachers suddenly pauses, and stares intently at two of the meeting members…
A: Non-verbal communication is a process of communicating the message without the use of words. It is…
Q: 7. Ethical Principle: Virtue Orientated (Moral Character Approach)
A: It is very important to understand that where virtue ethics, ethics that takes the notion of virtue…
Q: Example of ethical issues and give the moral decision on how will handle in that situation.
A: Ethical issues can be defined as the situation wherein any decision creates a conflict with the…
Q: When answering a case, the best approach is to? Identify what should be done immediately Identify…
A: An individual should thoroughly understand the case while answering a case. An individual should…
Q: Give a situation where it is best to use Cornell's method of note-taking. Why is it the best…
A: Cornell's method of note taking is a method of note taking in which the student draws a systematic…
Q: Which of the following scenarios represent " contract cheating"? Jack worked double shifts all week,…
A: Contract cheating relates to the activity done by students in engaging the third party to finish…
Q: sing an example, explain the statement "every business decision is at the same time a moral decision
A: Decision is the choice made by the company or an individual to take a certain path and not the…
Q: In collective bargaining, an impasse -occurs when the parties are not able to move further toward…
A: Collective bargaining refers to the process of negotiation that occurs between two parties, such as…
Q: 7 In case of schedules the information can be gathered even when the respondents happen to be a.…
A: Schedule Method: The schedule method is a data collection method used to collect data from different…
Q: one company trainee has been late for very important meetings 3 times already. The company does not…
A: The first reason is that many personnel are unsure about their job responsibilities.Among the most…
Q: Jack and Jill are starting a restaurant together. They want everyone at the restaurant to have a…
A: Ans. Regularly when individuals consider work uniforms, advantages like marking, consistence with…
Q: he typical shipment method is tank truck and box type trucks. Considering these two alternative type…
A: A tank truck, fuel truck, or tanker truck is a motor-powered vehicle designed to transport gases or…
Q: Name the trait in situation strength theory that is best represented by the following example: The…
A: Situational strength is characterized as prompts given by ecological powers with respect to the…
Q: How would a problem-avoider handle the situation?
A: Decision-making is the selection of a plan between substitutes.
Trending now
This is a popular solution!
Step by step
Solved in 2 steps
- 7-When customer becomes valued asset to be managed by the firmthe firms deploys? A.Quality control on customer market shares . B.Customer feedback promises . C.Customer - relationship management . d.Customer complaints rise up issues .1.Purposiveness related to scientific investigation refers amongst others to a. It is based on solving problem, follows a step-by-step logical, organized method b. The fact that an investigation has a clear theoretical base. c. The probability that our estimations are correct d.The situation in which research is focused on solving a well?identified and defined problem 2. Help make certain decisions depending on customer profile, can be classified as a. descriptive study b. causal study c. exploration study d. explanation study 3. When the topic under investigation is very complex, can be classified as a. descriptive study b. causal study c. exploration study d. explanation studyStatement: If the manager increased the price and operated at maximum capacity, the cafe would be profitable.Truthfulness: False If the cafe operates at the break-even price for their maximum capacity, it means that their revenues would be just enough to cover their costs, resulting in a breakeven point. There would be no profit in this scenario. Increasing the price while operating at maximum capacity may generate higher revenues, but it does not guarantee profitability as it depends on the costs involved. Statement: If the cost of coffee increased during the week, but the price remained the same, the cafe would still break even.Truthfulness: False If the cost of coffee increased while the price remained the same, it would directly impact the variable costs per cup. This would lead to a decrease in the gross margin per cup, and therefore the cafe would not break even. The increased cost of coffee would reduce the profitability unless the price is adjusted to compensate for the higher…
- Absenteeism, unmet targets, are signs of poor operational and strategic decisions Select one: True False25 Concerning e-government service provision, efficiency gains and cost benefits of e-government services compared to traditional public service provision are undisputed. Select one: a. False b. True4-In customer relationship managementwhen variation in desired and actual performance occur the formal means for identifying a correcting the difference in the performance is called ? a Performance indicators . b. Gap analysis C.Performance appraisal D.Performance keys
- Assume that you have been appointed as the head of a business unit in a major corporation. Over time this business unit has steadily been losing customers, rating the service delivery of this unit as “shocking” and “poor”. Your mandate is to improve service delivery and to re-establish a service culture. Q.1 Explain below sins of service/poor service that Mandate are not aware of that is possibly happening in the business unit. - Apathy - Brushing customer off -coolness toward customers -Treating customer condescendingly -Roots syndrom - Following the rules - The customer turnaround Q.2 After explaining above seven sins of service/poor servic, Discuss the reasons why CRM failure exists (seven deadly sins for an unsatisfactory CRM outcome) for the top management to be aware and make sure they can turn the business around.Suppose you work for a well-known local restaurant, and a friend ofyours is an account representative for a supplier of restaurant equipment. You know the restaurant owner is considering upgradingsome of the kitchen equipment. Although you have no purchasingauthority, your friend has asked you to arrange a meeting with therestaurant owner. You have heard unflattering rumors about thissupplier’s customer service.1. Would you arrange the meeting between your friend andyour boss?2. Would you mention the customer service rumors either toyour friend or your boss?3. Would you try to influence the purchase decision in eitherdirectionYou work for a company in the package delivery industry that has a competitive advantage based on low costs. Which of the following events is most likely to have a negative impact on your company’s performance? A) the federal government’s call for an increase in the minimum wage. B) a reduction in your supplier’s costs for cardboard boxes. C) your largest customer’s recent increase in internet sales. D) your competitor’s introduction of a new, high priced drone delivery service. E) All of these.
- Multiple Choice Questions:1. CIS has several significant effects on an organization. Which of the following would not be important from an auditing perspective< a. organizational changes c. the potential for material misstatement b, the visibility of information d. none of the above; i.e. they are all important2. An important characteristic of CIS is uniformity of processing. Therefore, a risk exists that: a. Auditors will not be able to access data quickly. b. Auditors will not be able to determine if data is processed consistently. c. Erroneous processing can result in the accumulation of a great number of misstatements in a short period Which of time. d. All of the above3. Which of the following is not a risk specific to CIS environment ? a. reliance on the functioning capabilities of hardware and software. b. increased human involvement…22. Some arque that an SIS gives a company an unfair advantage and might even cause thedemise of smaller, weaker companies that cannot afford to build similar systems. Is this good orbad for customers? Explain your opinion.XYZ Corp is preparing a financial projection by splitting its P&Ls into two separate P&Ls. What would it include in its "unpredictable" P&L? Select an answer: employee salaries and benefits a large contract from a new customer projections of sales to existing customers employee performance-based bonuses