There are several different perspectives of quality, including the operations perspective, the strategic perspective, the marketing perspective, the financial perspective, the HR perspective, and the systems perspective. Which of these perspectives is being emphasized by FedEx? Why?
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Questions
2. There are several different perspectives of quality, including the operations
perspective, the strategic perspective, the marketing perspective, the financial
perspective, the HR perspective, and the systems perspective. Which of these
perspectives is being emphasized by FedEx? Why?
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- 19 - Which of the following is the problem of a firm's lack of performance standards? a) Performance results are mixed. B) It is difficult to determine the timing of the performance. NS) Performance criteria are compared. D) It remains unclear on what basis the performance will be evaluated. TO) The situation arises as to who will measure performance.1.What are the 3 defects in your department. How would you help new hires overcome this obstacles? 2.what was the two times you submitted safety save in your department?Q3: Resources a. what is a business resource? b. Where do business resources come from?
- computer repair shop had received a number of complaints on the length of time it took to make repairs the manager responded by increasing the repair stuck by 10%. Complaints on repair time quickly decreased , but then complains on the cost of repairs suddenly increased. Oddly enough when repair cost were analyzed , the manager found that average cost of repair had actually decreased relative to what it was before the increase in staffWhat are some possible explanations for the complaints , and what actions might a manager contemplate?Company ZYX is a small consulting organization with 40 employees. The manager who is responsible for employee performance appraisal has a particular way of conducting it. He has a firm belief that formal performance evaluations (with developed criteria, ratings, formal discussions etc.) are an absolute waste of time and should never be done. Instead, he thinks that he is well familiar with each employee’s work and achievements, and he can easily tell “what they are worth†by interacting with them and observing their performance on a daily basis. As a result, the manager periodically stops at employees’ desks, talks to them, asks about their progress on projects and discusses other work-related issues. Employees have a lot of daily feedback and seem to like it. However, no written performance appraisal forms are ever filled in. When it comes to pay raises and promotion, the manager makes his decisions and announces them…Review the sample tasks and task ratings for the electronic technician's job as shown in the following table. What tasks do you believe should be emphasized in the training program? Why? Task Importance Frequency Learning Difficulty Replaces components 1 2 1 Repairs equipment 2 5 5 Interprets instrument readings 1 4 5 Uses small tools 2 5 1
- Healthy Hots, a fast-food restaurant that offers heart-healthy food, is experiencing several difficulties with operations. Although customers like the idea of heart-healthy foods, and surveys indicatethat customers find the food to be tasty and appealing, business has fallen off in recent weeks. Atthis point, the restaurant is not making a profit. Customers have complained about slow service, andemployee turnover is high.What are the reasons an organization needs good performance measurements?Critical thinking A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10%. Complaints on repair time quickly decreased, but then complaints on the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average costs of repair actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate? 2. As a manager, how would you deal with the possibility that customer satisfaction does not always lead to customer retention. 3. Search one quality gurus and briefly describe his major contributions to quality management. 4. Imagine you are an entrepreneur (you decide on what kind of business), how would you ensure that the products you offer to your market will be at the quality they are expecting?
- 1.What are motion study principles? How are they classified?2. Name some reasons why methods analyses are needed. How is methods analysis linked to pro-ductivity improvements?3. How are devices such as flow process charts and worker-machine charts useful?4. What is a time standard? What factors must be taken into account when developing standards?Indicate whether the item below is used as key performance indicators for the areas of (A) Financial, (B) Customer, (C) Internal Process, or (D) Learning and Growth performance. Choose the one best choice. Average trainings provided to employees per year (A) Financial(B) Customer(C) Internal Process(D) Learning and Growth performance.Give examples of two ways the balanced scorecard has been criticized.