USING BUFFERS: As a customer service supervisor for a telephone company, you’re in charge of responding to customers’ requests for refunds. You have received an email from the customer who has wrongly been charged for a long-distance call that he never made. Draft a short buffer (two sentences at least), sympathizing with the customers’ plight but preparing him for the bad news.

Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter15: Managing Quality And Performance
Section: Chapter Questions
Problem 4AL
icon
Related questions
icon
Concept explainers
Question

 USING BUFFERS: As a customer service supervisor for a telephone company, you’re in charge of responding to customers’ requests for refunds. You have received an email from the customer who has wrongly been charged for a long-distance call that he never made. Draft a short buffer (two sentences at least), sympathizing with the customers’ plight but preparing him for the bad news.

Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps

Blurred answer
Knowledge Booster
Recruitment
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Management (MindTap Course List)
Understanding Management (MindTap Course List)
Management
ISBN:
9781305502215
Author:
Richard L. Daft, Dorothy Marcic
Publisher:
Cengage Learning
Marketing
Marketing
Marketing
ISBN:
9780357033791
Author:
Pride, William M
Publisher:
South Western Educational Publishing