What is each of the 10 guidelines about? 1: express anger directly and with kindness. 2: Check out your interpretation of others’ Behaviors. 3: to avoid attacks, Use “i” statements. 4: avoid mixed, or double messages. 5: When you Can, Choose the time and place Carefully. 6: address a specific issue, ask for a specific Change, and Be open to Compromise. 7: Be Willing to Change yourself. 8: don’t try to Win. 9: Practice Forgiveness. 10: End the Argument.

What is each of the 10 guidelines about? 1: express anger directly and with kindness. 2: Check out your interpretation of others’ Behaviors. 3: to avoid attacks, Use “i” statements. 4: avoid mixed, or double messages. 5: When you Can, Choose the time and place Carefully. 6: address a specific issue, ask for a specific Change, and Be open to Compromise. 7: Be Willing to Change yourself. 8: don’t try to Win. 9: Practice Forgiveness. 10: End the Argument.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter17: Managing Communication

Section: Chapter Questions

Problem 9EE

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