What is the term used for the situation where a potential customer arrives at a service operation and decides to leave u pon seeing a long line?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 9P
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What is the term used for the situation where a potential customer arrives at a service operation and decides to leave u pon seeing a long line?
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