What the employee or manager is trying to do b.Measurable and visible forces c.The duration and dedication to accomplish a set target d.The force or energy applied 2)According to Heider (1958) external causes of behaviour includes: Select one: a.Factors which are beyond the individual’s control b.A combination of internal and external factors c.Unique qualities or characteristics d.Skills and qualifications 3)Ethical Leadership is restricted to what is considered right only. Select one: Tr

What the employee or manager is trying to do b.Measurable and visible forces c.The duration and dedication to accomplish a set target d.The force or energy applied 2)According to Heider (1958) external causes of behaviour includes: Select one: a.Factors which are beyond the individual’s control b.A combination of internal and external factors c.Unique qualities or characteristics d.Skills and qualifications 3)Ethical Leadership is restricted to what is considered right only. Select one: Tr

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter16: Motivating Employees

Section: Chapter Questions

Problem 2OTJVC

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A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and explain what does that theory suggest? 1b). In-light of this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?
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Please do not give solution in image formate thanku According to expectancy theory, individual motivation to put forth more or less effort is determined by a rational calculation in which individuals evaluate their situation. Required: Based on the above statement, explain how expectancy theory of motivation can be used in an organisation. Answer this question in not more than 600 words.
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